Data Center Technical Operations Engineer, AWS Data Center Engineering Operations
Amazon Sydney, New South Wales, Australia
Software Development · 10,001+ employees
About the role
The engineer is responsible for the maintenance, operation, and troubleshooting of critical data center infrastructure including power and cooling systems. They will also manage on-site contractors, coordinate capacity planning, and lead root cause analysis for operational events.
What they look for
Requirements
Candidates must have at least 2 years of electrical or mechanical experience and a bachelor's degree in engineering or equivalent. The role requires the ability to work at heights, perform physical tasks, and participate in a 24/7 rotating shift pattern.
Benefits
Full description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.
We are looking for Data Center Engineering Operations (DCEO) Engineers with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.
Roles available across locations in Sydney, NSW.
Key job responsibilities Key Job Responsibilities
- Participate in a 24/7 rotating shift pattern
- Undertake and support management of both routine maintenance and emergency service of
critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems
- Installation of new rack capacity and provisioning of power/cooling
- On-site management of contractors and vendors, ensuring all work is in accordance with
established practices, procedures & local legislation
- Establish performance benchmarks, conduct analyses and prepare reports on all aspects of
critical facility infrastructure operations and maintenance
- Generate change management requests & incident management tickets for all facility-
related events
- Collaborate with data center IT managers and other business leaders to coordinate day-to-
day operations, projects, manage capacity, and optimise plant safety, performance, reliability, sustainability, and efficiency
- Drive & implement projects to increase current facility capacity, efficiency, sustainability &
reliability
- Assist in the design implementation, commissioning and build-out of new data center
facilities
- Mentoring and development of less experienced Engineering Operations Technicians
- Lead root cause analysis for operational issues
Additional Requirements
- This role involves bending, lifting, stretching, reaching, ascending and descending ladders, stairs, and gangways safely
- Must be able to work at heights and from ladders
- On-call rotation to provide 24x7 support
- Due to the location of our sites, candidates should possess a valid driver’s license and their own vehicle
A day in the life At today's large-scale data centers, you will be involved in: - Work schedule changes depending on specific site needs. - Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA) - Perform rack installs, rack decommissioning, and facility management - Provide operational readings and key performance indicators to make sure uptime is maintained - On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications: - 2+ years of electrical or mechanical experience - Bachelor's degree or above in enginnering or equivalent - Can work at heights and from ladders
Preferred Qualifications: - Experience in data center engineering or operations, or experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.) - Electrical or mechanical trade certification - Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
