Service Delivery Manager

Role Summary

Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?

We are looking for a Service Delivery Manager to join our Finnish Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality service delivery, operational excellence, and customer satisfaction. Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery.

Your Responsibilities

• Act as the primary point of contact for customer stakeholders, ensuring excellent customer service and high-quality service delivery.

• Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.

• Develop a solid understanding of customers' payroll processes and business needs.

• Ensure compliance with agreed service levels, quality standards, and operational procedures

• Manage customer service financials and support budget planning activities.

• Support payroll system changes, testing activities, deployments, and continuous service improvements.

• Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.

• Maintain efficient and professional communication with both customers and internal stakeholders.

• Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.

• Participate in local management activities and contribute to service development initiatives and planning.

Your Experience and Skills

• Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.

• Knowledge of payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.

• Strong customer service, relationship management, and stakeholder management skills.

• Excellent problem-solving and decision-making abilities.

• Strong organisational, prioritisation, and time management skills.

• Interest in process improvement, modern technologies, and innovative ways of working.

• Fluent Finnish and strong written and spoken English skills.

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.

What we offer

• Competitive compensation and benefits package.

• An international working environment in a successful and growing European HR and Payroll services company.

• The opportunity to work with leading organisations and high-profile customers across multiple industries.

• Exposure to modern Payroll and HR technologies, process improvement initiatives, and innovative ways of working.

• Flexible working arrangements..

• A supportive and collaborative company culture where knowledge sharing and continuous learning are encouraged.