Project Manager

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Hong Kong, France and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2024 milestones include:

• Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige
• Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management
• Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups
• Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot
• Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions
• Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China
• Expanding The Hour Glass's presence across 9 APAC markets with integrated solutions.

What You Will Get Out of This Position

As a Project Manager, you will own end-to-end delivery of brand websites and digital platforms for enterprise clients. This is a client-facing, leadership role where your ability to communicate clearly, challenge design decisions, and sell solutions matters more than technical depth. You will manage cross-functional teams, drive stakeholder alignment, and ensure projects are delivered on time, on budget, and at the quality level clients expect.

Responsibilities:

• Lead full lifecycle delivery of brand website and digital platform projects, from discovery through post-launch support.
• Lead multidisciplinary teams of 5+ members including designers, developers (front- and backend), QA engineers, and analysts.
• Ensure projects are delivered on time, within budget, and meet high-quality standards and business goals.
• Define and oversee scope, timelines, budgets, resourcing, and risk management strategies.
• Serve as the main point of contact for clients, managing expectations, scope, and change requests.
• Negotiate timelines and budgets with clients while ensuring profitability and operational feasibility.
• Conduct stakeholder meetings, workshops, and presentations to ensure alignment on vision, priorities, and deliverables.
• Articulate and sell solutions clearly to clients, translating business needs into actionable project proposals.
• Review and challenge design decisions with a critical eye: page structure, component logic, responsive behavior, and UX flows.
• Collaborate with designers and developers to ensure creative output meets client expectations and brand standards.
• Work with internal stakeholders to optimize resource planning, project assignments, and workload balancing.
• Mentor junior project managers and team leads, fostering a culture of accountability and excellence.

Requirements

Must have:

• 5-6+ years of experience in project management, with proven delivery of brand/corporate website projects.
• Strong UX/UI literacy: ability to review designs critically, challenge decisions (e.g., hierarchy, layout logic, component structure), and ensure design quality without being a designer.
• Excellent communication skills: sharp, clear, and persuasive in both written and verbal English.
• Ability to conduct pre-sales presentations and clearly explain solutions in front of clients.
• Experience managing and communicating at senior and executive levels.
• Excellent understanding of web and mobile application development lifecycle.
• Proven ability to manage both business expectations and technical realities.
• Experience leading diverse project teams and navigating fast-paced, client-driven environments.
• Ability to engage and partner with clients and internal staff as required.
• Ability to work in a multicultural team across different time zones.
• Ability to identify problems and work to resolution proactively.
• Familiarity with Agile/Scrum and tools like Jira, Confluence, Figma, or Miro.

Nice to have:

• Experience delivering eCommerce projects (full project from 0 to 1 is a strong plus).
• Familiarity with CMS platforms such as WordPress or Drupal.
• Experience with app delivery (iOS/Android) or mini-app platforms (WeChat, Zalo).
• Experience with CRM/Salesforce implementation or MarTech projects.
• Knowledge of headless architecture or API-first approaches (conceptual, not hands-on).
• Additional language (French, Chinese)

The Package

• Flexible paid days off and more
• Employment and insurance benefits above the market
• Professional career path and frequently objectives, review
• Lovely office with modern facilities
• Fun and dynamic team with great ambition, always fight for the same goal
• Other exciting team building activities