Product Support Engineer

About the Role

We are looking for a Product Support professional to join us in Bengaluru. As part of our global Product Support team, you will play a vital role in ensuring the smooth operation of the systems that power the global securities finance ecosystem.

Operating in a high-availability production environment, this position demands both deep technical expertise and strong analytical ability. You will lead the response to complex incidents, conduct root-cause analyses, and help drive automation and stability across our systems. Working closely with our engineering, DevOps, and infrastructure teams, you’ll help strengthen operational resilience and deliver a best-in-class client experience.

What You’ll Do

• Manage and resolve complex production issues across our global product suite, ensuring timely diagnosis and resolution.

• Conduct in-depth root-cause analysis across distributed systems, databases, and microservices architectures.

• Develop and optimise SQL scripts and Python-based utilities to enhance operational monitoring and automation.

• Monitor production environments, identify anomalies, and take proactive corrective action.

• Collaborate with DevOps and infrastructure teams to enhance observability, automation, and system reliability.

• Contribute to release validation, post-deployment testing, and system health checks.

• Create and maintain detailed operational documentation, including runbooks and troubleshooting guides.

• Provide mentorship and escalation support to junior members of the team.

• Identify recurring issues and propose automation or process improvements to prevent reoccurrence.

• Ensure adherence to operational risk controls, audit requirements, and internal service standards.

What We’re Looking For

• 3+ years of experience in application or production support, ideally within financial technology or high-availability environments.

• Proven ability to independently analyse and resolve complex technical issues.

• Strong SQL skills with experience in query optimisation, data validation, and troubleshooting.

• Solid experience with Unix/Linux, including scripting, log analysis, and system diagnostics.

• Working knowledge of Python for automation and monitoring tool development.

• Experience supporting microservices, REST APIs, and event-driven architectures.

• Familiarity with Kafka or IBM MQ for investigating message flow and performance issues.

• Strong communication and collaboration skills for working with global technical teams.

• Knowledge of Agile practices, incident management, and continuous improvement.

• Prior experience supporting trading or post-trade systems is highly desirable.

Why EquiLend?

• Be recognised for your contribution through a discretionary annual cash bonus, linked to individual and company performance.

• Work flexibly with up to 100 remote working days per year.

• Take time to recharge with 32 days of paid leave per year, comprising paid, casual, and sick leave, plus public holidays.

• Access comprehensive health insurance for you and your dependents from your first day.

• Receive personal accident insurance from the start of your employment.

• Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.

• If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.

About EquiLend EquiLend is a global financial technology firm at the center of the securities finance industry. Since 2001, we have built the infrastructure that financial institutions rely on to trade, manage, and report. This includes products such as our NGT trading platform, Post Trade Suite, DataLend market intelligence, RegTech solutions, and EquiLend Clearing Services.

We operate across North America, EMEA, and Asia-Pacific, working with banks, broker dealers, asset managers, and custodians to bring greater efficiency, transparency, and automation to the securities finance lifecycle. Our teams combine deep market expertise with a focus on building technology that works at scale, under real-world conditions, for some of the world's most demanding financial institutions.

EquiLend is Great Place to Work Certified™ in the U.S., UK, Ireland, and India, and has been recognized as Global Data Provider of the Year and Regulatory Solution of the Year at the Securities Finance Times Industry Excellence Awards 2025.

Diversity & Inclusion We know that the best solutions come from teams that bring different perspectives, backgrounds, and ways of thinking to the table. At EquiLend, we are committed to building a workplace where everyone feels they belong and aim to reflect this in how we hire, develop, and support our people.

We are actively working to ensure our teams are as diverse as the global markets and clients we serve. That means creating an environment where different viewpoints are sought out and where people can do their best work regardless of background.

If you require any reasonable adjustments or accommodations at any stage of the recruitment process, please let us know and we will work with you to make it happen.

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