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Inetum

Application Support Engineer

Inetum Lisbon, Portugal

IT Services and IT Consulting · 10,001+ employees

9 h ago
support-engineer Mid (2-5 yrs) Full-time Portugal
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About the role

The Application Support Engineer ensures the stability, availability, and performance of critical business applications. Responsibilities include managing incidents, coordinating issue resolution with cross-functional teams, and executing system deployments and upgrades.

What they look for

Application Support Red Hat JBoss EAP Java OpenShift Kubernetes API Gateway Axway Apigee RHEL Linux Dynatrace GitLab ArgoCD Jenkins Ansible Terraform SQL Server

Requirements

Candidates must have experience supporting business-critical applications in production environments and proficiency in Java and Red Hat JBoss EAP. Strong knowledge of OpenShift, Kubernetes, and monitoring tools like Dynatrace is required, along with professional proficiency in Portuguese and English.

Full description

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services        

Job Description

We are looking for an Application Support Engineer to ensure the stability, availability, and performance of critical business applications. Working in a hybrid environment, you will support production systems, manage incidents, contribute to continuous improvement initiatives, and collaborate with development, infrastructure, and external teams.

Main Responsibilities

  • Ensure the stability, availability, and performance of production applications.
  • Monitor applications and manage incidents, problems, and service requests.
  • Coordinate issue resolution with development, infrastructure, and external teams.
  • Execute deployments, upgrades, patches, and change activities.
  • Support monitoring and observability initiatives using tools such as Dynatrace.
  • Maintain technical documentation and contribute to service improvement initiatives.
  • Participate in on-call support activities for critical systems when required.

Qualifications

  • Experience supporting business-critical applications in production environments.
  • Experience with Red Hat JBoss EAP and Java troubleshooting.
  • Knowledge of heap dump and thread dump analysis and performance optimization.
  • Experience with OpenShift and Kubernetes environments.
  • Experience with API Gateway solutions such as Axway and/or Apigee.
  • Knowledge of RHEL Linux.
  • Experience with monitoring and observability tools, including Dynatrace.
  • Experience with CI/CD tools including GitLab, ArgoCD, Jenkins, and Nexus Sonatype.
  • Experience with Ansible and/or Terraform.
  • Knowledge of Microsoft SQL Server and PostgreSQL.
  • Professional proficiency in Portuguese and English.

Additional Valued Experience

  • Exposure to Jaeger, Grafana, Prometheus, and ELK.
  • Experience working within ITIL-based support processes.

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