AI Software Architect

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Own the architecture of TeamViewer’s agentic platform, including Tia, third-party agents, tool use, retrieval, memory, orchestration, and governed actions across TeamViewer ONE.

• Define reference architecture for MCP servers and clients, tool catalogues, context assembly, memory, orchestration, and trust boundaries.

• Establish evaluation and observability discipline by defining quality criteria, tracing agent behavior, catching regressions before release, and using results to guide architectural decisions.

• Set pragmatic positions on model choice, routing, fallback behavior, cost governance, vendor dependency, and production reliability.

• Design safety architecture with security partners, covering prompt injection containment, permission models, tenancy isolation, auditability, and AI component risk.

• Guide teams hands-on through early project phases, conduct architecture and design reviews, mentor senior engineers, and maintain clear architecture documentation for both engineers and agents.

Requirements

• 10+ years of software engineering experience, including demonstrated expertise in complex architectures, strong Python and TypeScript skills, and deep knowledge of distributed systems.

• Extensive experience designing and delivering agentic systems, including tool-using agents, MCP or comparable protocols, retrieval, context engineering, multi-agent orchestration, and evaluation frameworks.

• Proven track record of bringing AI solutions into enterprise production environments, with a strong understanding of security, compliance, multi-tenancy, cost management, reliability, and operational excellence at scale.

• Strong ability to evaluate AI systems responsibly by defining quality standards, developing evaluation approaches, interpreting results, and identifying real-world failure modes.

• Deep understanding of common AI model failure modes, including hallucinations, context degradation, prompt injection, non-determinism, and silent regressions, as well as the architectural controls required to mitigate them.

• Regular use of AI coding agents, combined with critical review practices and accountability for correctness, security, maintainability, and architectural alignment.

• Ability to communicate complex architectural concepts effectively to both technical and non-technical stakeholders, balancing business value with technical considerations while collaborating across global teams.

• Solid knowledge of software licensing, open-source compliance, and AI dependency risk, complemented by a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

What we offer

• Competitive compensation and bonuses

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Work location for this position is Austin, TX.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.