Product & Quality Manager

Role: Product & Quality Manager

Location: Suwanee, GA

Status: Exempt

About Us

At Chiorino America, our mission is to deliver high-quality products and solutions that enhance efficiency, productivity, and safety across industries worldwide. We are driven by innovation, sustainability, and a commitment to exceeding customer expectations.

We foster a positive work environment built on integrity, collaboration, and employee well-being. We believe that when our people succeed, our business succeeds.

We Help Move the World Around You

Position Overview

The Product & Quality Manager is responsible for providing technical product expertise, supporting customers and internal teams, maintaining product and pricing information, and ensuring consistent product quality and performance. This role serves as a key liaison between customers, Customer Service, Sales, R&D, and Quality, helping to ensure that products meet customer requirements and company standards.

The ideal candidate combines strong technical knowledge with excellent communication, problem-solving, and organizational skills, and is comfortable working across multiple functions to drive product knowledge, customer satisfaction, and quality improvement.

Key Responsibilities

Product & Technical Expertise

• Serve as the internal and external technical subject-matter expert for the company's product portfolio.

• Maintain a thorough understanding of product specifications, applications, capabilities, and limitations.

• Provide technical guidance to Sales, Customer Service, customers, and other internal stakeholders.

• Support product selection and application questions.

Technical & Customer Support

• Provide timely technical support and troubleshooting assistance to customers and internal teams.

• Investigate product-related questions, issues, and complaints and coordinate appropriate resolutions.

• Work closely with Customer Service and Sales to resolve technical issues that may impact quotes, orders, or customer satisfaction.

• Support the development of technical documentation, product information, and customer-facing materials.

Product Training

• Develop and deliver product training for Sales, Customer Service, distributors, customers, and other relevant teams.

• Maintain training materials and ensure information remains accurate and current.

• Help build organizational product knowledge and technical competency.

Customer Service & Commercial Support

• Provide technical support for quotes, orders, and customer inquiries.

• Assist Customer Service and Sales with product specifications, availability, substitutions, and application requirements.

• Help ensure orders are processed accurately based on customer and product requirements.

• Serve as a technical escalation point for complex customer requests.

Pricing Matrix Ownership

• Own and maintain the product pricing matrix, ensuring pricing information is accurate and current.

• Coordinate with Sales, Finance, Customer Service, and management regarding pricing updates and changes.

• Ensure pricing structures are properly communicated and reflected in relevant systems and documentation.

• Identify and resolve pricing discrepancies or inconsistencies.

R&D Liaison

• Act as a primary liaison between R&D and commercial/customer-facing teams.

• Communicate customer needs, product issues, market feedback, and opportunities to R&D.

• Support new product development, product modifications, testing, and commercialization activities.

• Help translate technical and customer requirements into actionable product development priorities.

• Support product launches and updates by coordinating technical information across departments.

Quality Assurance

• Support the company's quality assurance processes and product quality objectives.

• Monitor and investigate product quality issues, customer complaints, and non-conformances.

• Partner with Quality and Operations teams to identify root causes and implement corrective actions.

• Track recurring product issues and identify opportunities for continuous improvement.

• Help ensure products consistently meet established specifications, standards, and customer requirements.

• Maintain appropriate documentation related to quality investigations and corrective actions.

Cross-Functional Collaboration

The Product & Quality Manager works closely with:

• Sales

• Customer Service

• R&D / Product Development

• Quality Assurance

• Operations / Manufacturing

• Supply Chain

• Finance

• Customers and distributors

Qualifications

• Bachelor's degree in engineering, science, business, manufacturing, or a related technical field preferred.

• 3–7 years of experience in product management, technical support, quality, engineering, manufacturing, or a related field.

• Strong technical aptitude and ability to learn and communicate complex product information.

• Experience working directly with customers and cross-functional teams.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office and business/product management systems.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Key Competencies

• Technical product expertise

• Customer-focused problem solving

• Quality and continuous improvement mindset

• Cross-functional collaboration

• Communication and presentation skills

• Attention to detail

• Data and pricing accuracy

• Project and time management

• Ownership and accountability

• Ability to translate technical information into practical solutions

Success in the Role

Success in this position will be demonstrated through strong product knowledge across the organization, responsive technical and customer support, accurate pricing and product information, effective collaboration with R&D, and measurable improvements in product quality and customer satisfaction.