[Job-32676] Senior Business Analyst - Dynamics 365, Colombia

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.

With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.

We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

We’re looking for a Senior Business Analyst to join a dedicated nearshore team building a placement management platform for a US education client. The platform supports students, placement specialists, preceptors, clinical sites and university staff. It runs on Dynamics 365 / Dataverse, Azure and a React frontend. You’ll own requirements from first discovery through user acceptance.

What you’ll do

• Lead discovery workshops and interviews with business stakeholders across several user groups.

• Map current-state and future-state processes and document workflows, business rules and edge cases.

• Write clear user stories with testable acceptance criteria, and keep the backlog refined with the product owner.

• Define data requirements, including entities, fields, relationships, validations and integration touchpoints.

• Plan and run UAT, which covers writing test scenarios, coordinating testers, tracking defects and getting sign-off.

• Act as the bridge between stakeholders and the development team, in an Agile setup overlapping with US Central Time.

What we’re looking for

• Consolidated experience as a Business Analyst or Requirements Engineer on software or CRM implementations.

• Proven experience leading the full cycle: discovery, user stories and acceptance criteria, process and data requirements, and UAT.

• Strong process mapping skills (BPMN or similar) and comfort working with data models.

• Experience with Agile tools such as Azure DevOps or Jira.

• Advanced English, with confidence facilitating sessions with US stakeholders.

Nice to have

• Dynamics 365 / Dataverse or other CRM project experience.

• Background in education, healthcare or scheduling and placement workflows.

• Certifications such as CBAP / CCBA, PSPO, or MB-910.

#LI-AG4

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\nOur benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.