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DKSH

*Sales Engineer (Life Science/ Microbiology Equipment)

DKSH Ho Chi Minh City, Vietnam

Business Consulting and Services · 10,001+ employees

Jul 25
solutions-engineer Mid (2-5 yrs) Full-time Vietnam
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About the role

The Sales Engineer is responsible for promoting and selling laboratory equipment while achieving profit margin targets and maintaining high customer satisfaction. They will manage the end-to-end sales process, including market research, tender preparation, customer visits, and post-sales support.

What they look for

Technical Sales Market Research Sales Forecasting Marketing Planning Contract Negotiation Tender Preparation Customer Relationship Management Product Demonstration Technical Troubleshooting Order Management Life Science Equipment Microbiology Laboratory Instruments Biochemical Engineering Chemical Engineering Foreign Trade Regulations

Requirements

Candidates must hold a bachelor's degree in Biochemical or Chemical Engineering or a related discipline. A minimum of 2 to 3 years of experience in technical sales or a commercial role is required, along with strong interpersonal and English communication skills.

Full description

About the Role

The Sales Engineer promotes and sells DKSH Technology's product portfolio (Life Science/ Microbiology/ Laboratory Instruments) with the objective of achieving profit margin targets and delivering high levels of customer satisfaction. This role combines technical expertise and commercial acumen to build strong customer relationships, grow market presence, and drive sustainable revenue performance.

What you will deliver

  • Plan and execute market research studies, analyze results, and produce reports and recommendations on product viability, market segments, and target customers to support business opportunity decisions
  • Gather and consolidate market intelligence including customer feedback and competitor activities to contribute to annual sales forecasting and marketing planning
  • Develop and localize marketing materials including brochures, leaflets, and newsletters, and support customer engagement through marketing campaigns and product seminars
  • Drive sales performance by visiting customers, assessing needs, providing technical product advice, developing and negotiating contracts, and concluding sales to achieve revenue and profit margin targets
  • Monitor payment schedules and propose solutions for outstanding debt management
  • Prepare complete and accurate technical and commercial tender documents to meet customer requirements and strengthen DKSH's competitive position
  • Manage the end-to-end delivery process including order confirmation, inspection, customs clearance guidance, pre-installation coordination, and commissioning follow-up
  • Build and maintain strong customer relationships through regular visits, complaint resolution, warranty issue management, and cross-functional coordination for troubleshooting
  • Administrative duties and coordination tasks as required

What You Bring

  • Bachelor's degree in Biochemical Engineering, Chemical Engineering, or a related Technology discipline
  • Minimum 2 to 3 years of experience in technical sales or a related commercial role
  • Proficiency in computer applications and standard office productivity tools
  • Good command of English across listening, speaking, reading, and writing
  • Strong selling, interpersonal, and presentation skills
  • Basic understanding of foreign trade regulations

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technology.

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