Senior Site Reliability Engineer (Sr. SRE)

About Us

We’ve got an incredible brand -- now we’re busy creating the legend behind it.  At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place.  If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com.  If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites.  We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each other’s success.  Our team is 750+ strong and growing, spread across the globe. We can’t do this alone.  Come join the journey. And help us build something better, together.

About the Role We are looking for an experienced Senior Site Reliability Engineer to join our global Infrastructure team. 

This is a varied, hands-on technical role encompassing hardware and infrastructure deployment, server management, incident resolution, and the development of internal tools and systems that support our business and customers. 

You will also act as a subject-matter expert across technologies such as cPanel, Plesk and virtualisation, helping to improve the reliability, scalability, security and automation of our hosting infrastructure. 

A strong working knowledge of systems automation and configuration management, preferably using Ansible, is essential. 

What You’ll Do 

• Deploy, configure, maintain and troubleshoot Linux-based hosting infrastructure.  

• Manage virtualised environments using technologies such as KVM and Proxmox.  

• Develop and maintain automated configuration-management and server-provisioning solutions.  

• Build and improve internal tools and systems that support operational and business requirements.  

• Monitor infrastructure performance, availability and capacity, identifying and resolving issues proactively 

• Troubleshoot complex incidents across servers, databases, web services, networks and hosting-control panels.  

• Act as a subject-matter expert in one or more areas 

• Proactively maintain our systems - contribute to infrastructure improvements that enhance reliability, scalability, security and operational efficiency 

• Create and maintain clear technical documentation.  

• Collaborate effectively with Infrastructure, Support and other technical teams across the business.  

• Participate in an on-call rota where required. 

What You’ll Bring

• Linux systems administration across RHEL-based and Debian-based distributions.  

• Bash scripting.  

• At least five years’ professional experience in Linux systems administration.  

• Virtualisation technologies, particularly KVM and Proxmox.  

• Configuration management, automation and server-provisioning tools, particularly Ansible; experience with AWX or Salt is also valuable.  

• Relational databases, particularly MariaDB and MySQL 

• Web servers, including Apache, LiteSpeed and/or NGINX. 

• Diagnosing and resolving complex technical and operational issues.  

• Strong attention to detail and a methodical approach to work.  

• Fluent written and spoken English, with the ability to communicate complex technical information clearly to both technical and non-technical colleagues. 

Nice to Have / Preferred Qualifications 

• Container technologies such as Docker or Podman.  

• Programming or scripting using Python, PHP or Go.  

• Additional virtualisation technologies, such as Xen and Hyper-V.  

• Hardware and software RAID configuration and troubleshooting.  

• Windows systems administration, including IIS, Microsoft DNS and PowerShell. 

Why You’ll Love It Here 

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies 

• Fast-moving and agile environment — we are energetic, we hustle, and we move at pace 

• A culture that values ownership, accountability, and shared success 

Our Values 

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative. 

At hosting.com, success is always shared — with our people, our customers, and our communities.