Salesforce Coordinator

Grupo Brisa is looking for a talented Salesforce Coordinator to join our Client Tech & Intel team!

Being part of our team means working in a Group of innovative companies with a focus on sustainability and a vision for the future. It means working in a Group that cares about people, their development and well-being, as we are proudly certified as Empresa Familiarmente Responsável. Our Culture is guided by the following values: ethics, innovation, excellence and people.

Role and Responsibilities

The Salesforce Coordinator will play a central role in bringing the automation of our customer service channels into Salesforce and in the ongoing evolution of the platform. You will connect business needs, the Salesforce Centre of Excellence and our implementation partners.

In this role, you will:

• Design Salesforce solutions for Service, Marketing Automation and Data 360, translating business needs into functional and technical requirements

• Manage the team’s Salesforce roadmap and backlog, working closely with the business areas and the Head of Client Tech & Intel

• Coordinate implementation partners on the technical side and liaise with the Salesforce Centre of Excellence, ensuring quality, on-time delivery and platform best practices

• Support the migration of customer service channel automation (voice, written and chat) to Salesforce, from design through testing to go-live

• Configure and evolve AI agents (Agentforce), customer communication journeys (Marketing Cloud) and the single customer view (Data 360)

• Define quality and testing criteria ahead of each go-live, and monitor how the solutions perform

• Drive platform adoption across teams through documentation, training and support

• Keep a close eye on how the Salesforce ecosystem evolves, spotting new features that can add value to our Client Unit

Experience, Skills and Qualifications

• Degree in Computer Engineering, Information Systems, Management or a related field

• 5 to 7 years of professional experience, including solid hands-on experience implementing or managing Salesforce solutions, ideally in a customer service or marketing context

• Knowledge of Service Cloud, Marketing Cloud and/or Data 360 (formerly Data Cloud); experience with Agentforce and Salesforce certifications are a plus

• Strong command of the platform’s configuration tools (e.g. Flow, data modelling, API integrations)

• Experience coordinating external partners and managing backlogs using agile methodologies

• Ability to translate business needs into clear technical solutions and to communicate effectively with both technical and non-technical stakeholders

• Technical, organised and results-driven profile, with a keen interest in innovation and artificial intelligence

Brisa Group is leading the way to your future, join us!