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Astro

Engineer, Broadcast Infra Support

Astro · Sepang, Selangor, Malaysia

Entertainment Providers · 1,001-5,000 employees

14 h ago
Junior (0-2 yrs) Full-time Malaysia
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About the role

Operate, monitor, and maintain broadcast platform services, including OTT and media encoding systems. Investigate system faults, perform root-cause analysis, and collaborate with stakeholders to ensure service availability.

What they look for

OTT Platform Technologies Media Encoding Transcoding Broadcast Workflow TCP/IP Networking Multicast Networking Transport Stream Analysis SQL MySQL AWS Cloud Services Server Infrastructure Storage Infrastructure Troubleshooting Incident Management Network Analysis Technical Documentation

Requirements

Requires a Bachelor's degree in Computer Science, IT, Telecommunications, or Electrical Engineering. Candidates must have 1-2 years of experience in broadcast engineering or IT infrastructure and be available for 24x7 rotational shifts.

Benefits

Career advancement opportunities Inclusive work environment

Full description

WHY JOIN US?

  • We practice a vibrant & energetic office culture.
  • We provide opportunities for career advancement within the company.
  • Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

  • Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
  • Ensure the quality and availability of audio, video, transport stream, and network services.
  • Investigate system faults, perform root-cause analysis, and implement corrective actions.
  • Respond to incidents and service interruptions within agreed service levels.
  • Perform system upgrades, patching, maintenance, and platform enhancements.
  • Generate operational and performance reports and recommend service improvements.
  • Maintain system documentation, operating procedures, and technical records.
  • Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
  • Participate in project implementation, testing, commissioning, and acceptance activities.
  • Support 24x7 operational requirements, including shift work and on-call support when required.

Technical Skills

  • OTT Platform Technologies
  • Media Encoding and Transcoding Technologies
  • Broadcast Workflow and Media Delivery Systems
  • TCP/IP Networking
  • Multicast Networking
  • Transport Stream Analysis
  • SQL and MySQL Databases/Scripting
  • AWS Cloud Services
  • Server and Storage Infrastructure

REQUIREMENTS:

Who you are:

  • Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines.
  • Minimum 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments.
  • Strong troubleshooting and analytical skills.
  • Able to work on 12-hour rotational shifts and irregular hours when required.

Competencies

  • Technical Troubleshooting
  • Broadcast Systems Knowledge
  • Network Analysis
  • Critical Thinking
  • Team Collaboration
  • Incident Management
  • Continuous Learning