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Capgemini

Managing Service Delivery Manager

Capgemini Guatemala City, Guatemala Department, Guatemala

IT Services and IT Consulting · 10,001+ employees

Sep 03
project-manager Senior (5-10 yrs) Full-time Guatemala
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About the role

The Senior Service Delivery Manager is responsible for overseeing day-to-day operations to ensure contractual commitments and service level agreements are met. They proactively manage client relationships to drive high satisfaction, service improvements, and cost reduction strategies.

What they look for

Service Delivery Management Client Relationship Management Contract Management Service Level Agreements Service Improvement Operational Management Cost Reduction Strategic Planning Reporting Quality Assurance

Requirements

The role requires a professional experienced in managing ongoing service delivery and quality provision for clients. Candidates must be capable of planning overall client relationship strategies and identifying opportunities for continuous service improvement.

Full description

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Senior Service Delivery Manager Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day to day operations to ensure contractual commitments are met. SDM proactively manage the day to day relationship with the clientsorclient representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

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