Simplification and Process Engineering Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Simplification and Process Engineering Manager.

Principal responsibilities

Key Responsibilities

• End-to-end initiative ownership: Manage simplification initiatives through the full delivery lifecycle, including intake, backlog refinement, prioritisation, delivery tracking, and benefits realisation.
• Process engineering and simplification: Identify unnecessary steps, hand-offs, and rework across processes and delivery workflows; design and implement simpler, more efficient operating models aligned to agile ways of working.
• Analysis and insight generation: Assess initiative data and process performance to quantify value, define measures of success, and produce standardised dashboards and actionable insights.
• Stakeholder management and communication: Engage stakeholders across business and technology (including senior leaders) to align priorities, communicate progress and risks, and drive decisions. Translate technical change into business value.
• Change and adoption: Support change management activities to drive uptake of new processes, tools, and ways of working; contribute to positioning and internal communications for the simplification agenda.
• Agile delivery leadership: Lead or support agile ceremonies where required, manage dependencies, remove blockers, and promote continuous improvement and responsible use of automation/AI.
• Documentation and governance: Produce high-quality documentation (e.g., user stories, process maps, solution descriptions, RAID/escalation updates, and success stories) and maintain knowledge artefacts in agreed repositories.

Requirements

Essential

• Minimum 5 years’ experience in Product Ownership, Business Analysis, Project/Delivery Management, or equivalent roles within financial services technology and/or enterprise transformation.
• Demonstrated experience delivering process simplification and efficiency improvements, including applying process engineering methods and agile practices.
• Strong analytical capability, including ability to evaluate initiative value, and convert data into actionable insights and reporting.
• Proven ability to engage and influence diverse stakeholder groups, including senior stakeholders; able to communicate complex topics clearly to non-technical audiences.
• Hands-on experience working in Agile delivery environments (e.g., Scrum, sprint planning, prioritisation frameworks), with the ability to work independently and manage competing priorities.
• Strong written and verbal communication skills in English.
• Proficiency with standard delivery and collaboration tools such as MS Office, Confluence and Jira

Desirable

• Experience in Commercial Banking and associated customer journeys and servicing models.
• Lean/Six Sigma certification and/or practical application of continuous improvement methodologies.
• Proficiency in Cantonese and/or Mandarin for regional stakeholder engagement.
• Exposure to automation, AI-enabled delivery, or data-led process optimisation.

Personal Attributes

• Can-do attitude, high ownership, proactive approach, and strong problem-solving capability.
• Structured thinker with attention to detail and a continuous improvement mindset.
• Confident operating in a complex, multi-stakeholder environment and accountable for outcomes.
• Commitment to inclusive collaboration, responsible delivery, and maintaining HSBC standards and controls.

Candidate with less relevant experience or skills may be offered a lower Global Carrer Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.