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NTT Data Singapore

L3 Network Security Engineer

NTT Data Singapore Singapore, Singapore

IT Services and IT Consulting · 10,001+ employees

6 h ago
security Senior (5-10 yrs) Full-time Singapore
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About the role

The L3 Network Security Engineer will deliver technical solutions, manage installations, and perform break/fix events for network security infrastructure. They are responsible for troubleshooting escalated problems, maintaining documentation, and ensuring client satisfaction.

What they look for

Cisco Firepower Palo Alto Fortigate Firewall Fortigate Proxy Bluecoat Proxy Network Security Troubleshooting Problem Management Installation Break/fix Technical Documentation Project Administration Client Support Configuration

Requirements

Candidates must possess strong expertise in Cisco Firepower, Palo Alto, and Fortigate security solutions. The role requires a deep understanding of banking security processes and the ability to manage complex technical escalations.

Full description

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Required Skills & Experience

  • Understands the Banks security, processes/policies & change windows.
  • Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction in Day 1.
  • Provide support, assisting with troubleshooting and design, configuration and escalated problem management, only when required.
  • Expected to possess strong ownership on the tasks assigned and to ensure completion end-to-end according to the expected project outcome.
  • Perform configurations, action installations and attend to break/fix events.
  • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
  • Take responsibility for problem resolution and troubleshooting.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Compile and maintain project administration.
  • Conduct elementary presentations within the customer's organization.
  • Having skillsets in troubleshooting Cisco Firepower, Palo Alto, Fortigate Firewall, Fortigate Proxy and Bluecoat Proxy.

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