Sr. SRE (Application Support + Dev-Ops + Automation)

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Requirements

We are looking for a Senior SRE candidate who must have the below skills:

• Hands-on experience with Cloud (AWS preferably)

• ITSM / BMC Helix Process

• Splunk & Dynatrace monitoring and observability

• Own and improve the full lifecycle of services, from design and development through deployment, operations, and continuous improvement.

• Partner with development teams to ensure production readiness through architecture reviews, capacity planning, resiliency design, and launch readiness assessments.

• Design, build, and evolve CI/CD pipelines with a strong emphasis on automation, quality gating, and operational validation.

• Lead and influence DevOps automation and SRE best practices.

• Monitor and maintain production systems by measuring availability, performance, latency, and overall system health.

• Analyze ITSM events and incidents to identify systemic issues, close operational gaps, and feed actionable improvements back to engineering teams.

• Drive sustainable reliability through automation, self-healing mechanisms, and reduction of manual toil.

• Respond to production incidents with a calm, systematic approach; lead troubleshooting across the technology stack to reduce mean time to recovery (MTTR).

• Facilitate blameless postmortems and ensure long-term corrective actions are implemented.

• Actively manage operational risk, compliance, and resiliency across all supported environments.

• Collaborate effectively with global teams across multiple geographies and time zones.

• Mentor junior engineers and contribute to a strong culture of learning, ownership, and operational excellence.

All About You

• Strong ownership mentality with a systematic, data-driven approach to problem solving.

• Proven experience working across development, operations, and product teams to drive alignment and outcomes.

• Comfortable operating in high-pressure situations, making timely decisions, and managing complex stakeholder expectations.

• Passion for automation, continuous improvement, and eliminating manual work wherever possible.

Required Qualifications

• Bachelor’s degree in Computer Science or a related technical field involving software development, or equivalent practical experience.

• Strong experience with algorithms, data structures, scripting, CI/CD pipeline management, and software design principles.

• Hands-on experience debugging, optimizing, and automating application and infrastructure workflows.

• Solid experience in scripting, Python, Splunk, Dynatrace, Jenkins, XLR, and ITIL processes.

• Experience designing, analyzing, and troubleshooting large-scale distributed systems.

• Strong communication skills with the ability to influence technical and non-technical stakeholders.

Preferred Experience

• Experience with industry-standard CI/CD and DevOps tooling such as Git/Bitbucket, Jenkins, Maven, Artifactory, and Chef.

• Proven ability to design and implement efficient CI/CD workflows that move code from development to production with minimal manual intervention.

• Demonstrated success driving reliability, availability, and performance improvements in complex production environments.

• Experience operating in a regulated or compliance-focused environment.