Staff Site Reliability Expert

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Staff Site Reliability Expert to join our Platform team in Auckland. In this role, you’ll help shape how we build and operate reliable systems at scale, working across AWS infrastructure, platform engineering and software to make it easier for our product teams to build, ship and operate great products. You’ll have the autonomy to tackle complex problems, influence technical direction across teams and help us continuously improve the resilience, scalability and efficiency of our platform.

What you’ll be doing:

• Shape our approach to infrastructure reliability, developer experience and platform capabilities.

• Design and maintain scalable, automated AWS infrastructure using Infrastructure as Code.

• Build tools and platform services that help product engineers ship and operate independently.

• Partner with engineering teams to design resilient, secure and cost-effective systems.

• Improve engineering practices and delivery processes across distributed, cross-functional teams.

• Champion observability, high availability, incident management and disaster recovery.

• Apply systems thinking to complex problems, lead incident response and drive lasting improvements.

• Mentor engineers, influence reliability practices and participate in our on-call rotation.

What you need to bring:

• Strong AWS experience operating highly available, scalable production systems.

• Experience in a SaaS or product-led environment, working cross-functionally and navigating change.

• Strong Infrastructure as Code experience with Terraform and configuration management tooling.

• Experience with Docker, Kubernetes, ECS and Linux systems.

• Ability to code in Python, Ruby or Go, alongside complex Shell scripting.

• Experience with observability, incident management, disaster recovery and security practices.

• Experience with datastores such as MySQL, PostgreSQL, Redis or DynamoDB, plus cloud cost optimisation.

• Understanding of Agile, continuous delivery and testing, with strong communication, judgement and prioritisation skills.

We know strong candidates don’t always tick every box. If you have strong AWS, infrastructure and engineering foundations and think your experience could translate well to this role, we’d still love to hear from you.

Be a changemaker

You’ll enjoy:

• High autonomy and the freedom to work out the best way to solve complex technical problems.

• Working across a broad range of infrastructure, reliability and platform challenges rather than being confined to one domain.

• Joining a highly skilled engineering team that values collaboration, knowledge sharing and different perspectives.

• The opportunity to influence technical direction while continuing to grow your own expertise.

• High autonomy with a flexible, hybrid workplace model, allowing you to work remotely or from one of our modern offices.

• Genuine career growth opportunities within a company that's continuously expanding.

• Making a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback.

• Being part of a team large enough for growth yet agile enough for real impact.

• Working on high-traffic products with a global user base.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Lightspeed share scheme (we are all owners)

• Unlimited paid time off policy

• Work remotely from anywhere in the world for up to 60 days per year

• Flexible working policy

• Health and wellness benefit of $500 per year

• Mental health online platform and counselling & coaching services

• Paid leave and assistance for new parents

• Paid Volunteer day

• Premium cover if you sign up for health insurance with Southern Cross

• Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office

• Secure, full-time parking facilities

• Subsidised public transportation to cover up to 75% of your commuting costs

• Exciting events hosted regularly by our Auckland Culture Club

• Brand new office space located in Newmarket (Auckland)

• Dog-friendly environment

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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