Senior Business Analyst (Data, AI)

Senior Business Analyst, Data & AI

Brisbane | Permanent Role | Flexible Working

The Opportunity

We’re looking for an experienced Senior Business Analyst, Data & AI to join our Consumer Insurance function and support the Suncorp Control Centre within Disaster Management.

In this influential role, you’ll work closely with the Disaster Management Centre of Excellence to design and deliver strategic initiatives across data, analytics, automation and artificial intelligence.

Your work will help improve operational performance, strengthen disaster preparedness and support better outcomes for our customers and communities.

You’ll take a lead role across the full initiative lifecycle, from opportunity identification and requirements definition through to implementation, adoption and closure. You’ll collaborate with Product Owners, technology teams, data scientists, AI specialists, governance forums and external vendors to translate complex business needs into practical, scalable solutions.

More specifically, you will:

• Lead business analysis activities for data, analytics, automation and AI initiatives within the Suncorp Control Centre.
• Identify, assess and prioritise opportunities to improve operational performance through data-driven insights, automation and AI-enabled solutions.
• Elicit, document and manage business, functional, data and non-functional requirements.
• Facilitate workshops to define business needs, customer outcomes, processes and measures of success.
• Produce high-quality artefacts including business requirements, user stories, process maps, data models, acceptance criteria and business cases.
• Partner with Product Owners, technology teams, data scientists and AI specialists to translate requirements into scalable solutions.
• Support the design, implementation and adoption of AI, automation and advanced analytics capabilities.
• Embed appropriate data governance, data quality, privacy, risk and compliance requirements into solution design and delivery.
• Lead backlog refinement, sprint planning, user acceptance testing and delivery-readiness activities within agile environments.
• Coordinate testing and validate delivered solutions against agreed requirements and expected outcomes.
• Provide analysis and recommendations that support operational decision-making, resilience planning and disaster response activities.
• Prepare and present insights, recommendations, status updates and decision papers to senior stakeholders and governance forums.
• Proactively identify and manage delivery risks, dependencies, assumptions and issues.
• Deliver initiatives from planning through to implementation and closure, including projects involving geospatial and AI technology partners.

About You

You are a highly capable Business Analyst with a passion for solving complex business problems and delivering meaningful outcomes through data and technology. You thrive in dynamic environments, can manage competing priorities and are confident engaging with stakeholders at all levels.

To succeed in this role, you'll bring:

• Demonstrated experience leading business analysis activities across large and complex projects.
• Experience working within Financial Services, Insurance or similarly regulated industries.
• Strong understanding of Agile delivery and project management practices.
• Proven ability to build trusted relationships and work effectively within a sponsorship-led delivery model.
• Experience managing multiple initiatives simultaneously while coordinating outcomes across diverse stakeholders.
• Exceptional analytical and problem-solving skills, with the ability to interpret complex information and develop practical solutions.
• Strong communication, facilitation and presentation skills.
• Experience working with data, analytics, automation and AI-enabled solutions.
• A collaborative approach with the ability to influence, coach and lead across cross-functional teams.
• Strong stakeholder and vendor management capabilities.
• Sound understanding of risk management, governance and compliance considerations.

Qualifications

The following qualifications will be highly regarded:

• Degree in Business, Commerce, Finance, Technology or a related discipline.
• Project Management certification or equivalent qualification.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.