UKI Technology Consulting - Salesforce Services Data & AI Consultant

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY have a number of career opportunities available across a range of experience levels, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and the confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities. We are most interested in candidates with industry experience in Financial Services, Telco, Media & Technology and Life Sciences/Pharma.

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce services team in our Dublin office that is being built out as our Centre of Excellence for the UK and Ireland. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities

You will join the EY’s Salesforce services team within Technology Consulting, working closely with communities of transformation focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants have the same objectives – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

The role as a Salesforce Technical Consultant/Architect is a fantastic opportunity to get involved and lead the transformation of clients’ businesses, leveraging strong technical domain, technical architecture and Salesforce platform expertise, into tangible business KPIs and outcomes and build digital solutions that drive value for their customers and employees.

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Continuous learning: personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.

Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

Career progression:

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.

Benefits:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions.

Your experience in EY will also include:

• Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School
• Discounted health insurance
• Pension
• The purchase of additional annual leave
• Hybrid working model

Your key responsibilities

As mentioned above EY is hiring Technical Consultants across a wide range of experience levels. The role of technical consultants within EY is described below – the extent of ownership or support of each of these roles is subject to the candidate’s experience level.

This role helps clients unlock value through trusted customer data, analytics and AI-powered customer experiences on the Salesforce platform. Working across Salesforce Data Cloud, Agentforce and Einstein AI, you will design and deliver solutions that drive measurable business outcomes.

Market / Client Centricity.

In this role, you will focus on EY's clients to identify and drive opportunities and revenue through Salesforce-led digital transformation. You will build relationships, understand client challenges, and create technical capability maps and delivery plans. You will collaborate with technical architects, SMEs, and client stakeholders and:

• Support client discussions around Salesforce Data Cloud, Agentforce, Einstein AI and customer intelligence solutions, translating business requirements into technical solutions.
• Identify opportunities to improve customer experience and operational efficiency through AI, analytics, data harmonisation and intelligent automation.
• Support proposal development, estimation and solution design for Data Cloud and AI-enabled transformation programmes.
• Work closely with EY teams, client stakeholders and Salesforce specialists to shape Data Cloud and AI solution approaches.
• Develop trusted relationships with client project managers, product owners, enterprise architects and other key stakeholders.
• Support the scoping, shaping and sizing of customer and digital transformation engagements.

Technical & Solution Design

• Provide technical expertise across Salesforce solutions including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Industries, MuleSoft and Data Cloud.
• Provide technical expertise with regards to overall enterprise architecture, cloud migration and/or software-as-a-service in one or more target sectors. We are particularly interested in candidates with industry experience in Financial Services, Telco, Media & Technology and Life Sciences/Pharma.
• Lead technical analysis of current and future business processes to define solution requirements and architecture.
• Drive solution design activities and translate technical requirements into scalable Salesforce solutions.
• Design and implement Salesforce Data Cloud solutions, including customer data models, identity resolution and activation use cases.
• Design and deliver AI-enabled customer engagement solutions leveraging Agentforce, Einstein AI and Salesforce ecosystem capabilities.
• Design and implement data integration and migration solutions using Salesforce and enterprise integration platforms.
• Support customer data platform initiatives, including data quality, governance and Customer 360 programmes.
• Design analytics and reporting solutions that provide actionable customer and operational insights.
• Ensure AI and analytics solutions align with business objectives, security requirements and responsible AI principles.

People Leadership

• Line management of technical managers/consultants/developers within the team, coaching, guiding and helping them grow to their full potential.
• Provide leadership and upskill team members on solution design, technical analysis, user-centred design and business process improvement.
• Focus on own development.
• Continuous meaningful career development and performance review conversation with direct reports
• Lead, manage and maximise the performance of project teams when acting as the Technical Lead or Workstream Lead.

Skills and attributes for success

To qualify for the role, you must have:

• Experience delivering Salesforce solutions involving Data Cloud, customer data platforms, AI capabilities and enterprise integrations.
• Understanding of Salesforce AI technologies including Agentforce, Einstein AI, analytics and customer intelligence solutions.
• Experience designing data integration, migration and data harmonisation solutions.
• Understanding of customer data governance, data quality and trusted data foundations.Capable of prioritising and multi-tasking in a dynamic environment
• Ability to explain technical, data and AI concepts to both technical and non-technical stakeholders.
• Ability to prioritise and manage multiple activities in a dynamic environment.
• Strong attention to detail and commitment to quality.
• Excellent written, verbal and presentation skills.
• Experience creating client-facing presentations using PowerPoint or similar tools.

Ideally, you also will have:

• Salesforce Data Cloud Consultant certification (or equivalent experience)
• Salesforce AI Associate and/or AI Specialist certification
• Experience with Agentforce, Einstein AI or conversational AI solutions
• Experience with Tableau, CRM Analytics or enterprise analytics platforms
• Experience with customer data platforms and customer 360 initiatives
• Experience delivering CRM data migration programmes
• Experience integrating Salesforce with Azure OpenAI, AWS or other AI platforms (desirable)
• Prior experience in consulting for medium-to-large-scale system implementations
• Experience in providing solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing)
• Experience with Veeva CRM

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020.

Apply

If you are interested in the above role, please submit a CV via the EY Careers Site at: EY Career Page To hear stories from professionals within our business around their experience, career advice and progression, and belonging and flexibility please visit us here.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.