Salesforce Analyst & Administrator

Overview

Stats Perform is the market leader in sports tech.  We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.  

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights.  In turn, improving how sports fans interact with their favourite sports teams and competitions.

How do we add value?

• Media outlets add a little magic to their coverage with our stats and graphics packages.

• Sportsbooks can offer better predictions and more accurate odds.

• The world's top coaches are known to use our data to make critical team decisions.

• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there.  However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Responsibilities:

● Operational Management:

○ Support day-to-day Salesforce administration and platform operations.

○ Maintain users, permissions, fields, page layouts, reports, dashboards, and automation.

○ Manage support tickets, enhancement requests, and issue resolution.

○ Ensure platform stability, usability, and data integrity.

● Strategic Execution:

○ Support Revenue Operations and Commercial Finance priorities through process improvements, automation, and reporting.

○ Help standardise CRM processes and improve Salesforce adoption.

○ Support scalable pipeline, forecast, renewal, and approval processes.

· Stakeholder Partnering:

○ Partner with Sales, RevOps, Finance, Customer Success, IT, and the Salesforce Architect.

○ Understand business requirements gathered through Head of Revenue Operations and Sales Support Analyst and translate them into scalable Salesforce solutions.

○ Support cross-functional initiatives involving CRM, reporting, and operational improvements.

● Service Delivery:

○ Provide first-line Salesforce support to global users.

○ Troubleshoot platform, reporting, and data issues.

○ Support Salesforce enhancements, testing, releases, and deployment activities.

○ Support Sales Support Analyst to prepare user stories, test cases, and documentation.

○ Assist with automation, workflows/flows, approval processes, and integrations.

● Global Working Model

○ Support global commercial teams across EMEA and US regions.

○ Working hours primarily aligned to EMEA business hours with partial US overlap.

○ Typical working window:

■ 12:00pm – 8:00pm CET

■ 4:30pm – 12:30am IST

■ 6:00am – 2:00pm US EST

○ Flexibility may occasionally be required during quarter-end, releases, or major initiatives.

● Success Metrics:

○ SLA adherence for Salesforce support and enhancement requests.

○ Improved Salesforce data quality and reporting accuracy.

○ Faster turnaround time for Salesforce enhancements and issue resolution.

○ Increased Salesforce adoption and process compliance.

○ Reduced manual operational effort through automation and process improvements.

This is not an exhaustive list of duties; other responsibilities may be required within the scope of the role.

● Financial Responsibility and Revenue Impact: No direct budget ownership. The role has indirect revenue impact by improving Salesforce platform efficiency, accelerating commercial process execution, supporting scalable revenue operations processes.

Required Qualifications:

Education & Experience:

● Bachelor’s degree preferred.

● 3–5 years of Salesforce Administration or Salesforce Analyst experience.

● Salesforce Administrator Certification preferred.

● Experience supporting Sales, Revenue Operations, or Commercial Finance teams preferred.

● Strong English communication skills.

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us.  At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.  

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.