H/F - Customer Care Centre - Customer Support Engineer (ATA24 - ATA33-4x)

Job Description:

Airbus Commercial Aircraft is looking for a  Customer Support Engineer (f/m) to join our team based in Toulouse, France.

You will be part of a team supporting all Airbus commercial customers on Electrical systems (electrical generation & distribution - ATA24) and exterior lights (ATA33-4x), from long term investigations to AOG (Aircraft On Ground).

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Supporting all Airbus commercial customers around the world, from urgent AOG (Aircraft On Ground) situations and corresponding Troubleshooting to long term in service fix management linked to ATA24 (electrical generation & distribution) and ATA33 (exterior lights):

• Act as the in service engineer specialist on your ATA chapter

• Daily answering ATA24/33-4x related engineering queries on all commercial Airbus programs (A300, A320fam, A330fam, A350, A380).

• Manage AOG (Aircraft On Ground) situation and corresponding stand-by duty on regular basis in coordination with the Airbus Customer Care Center (CCC).

• Capitalize on technical concerns in order to identify any reliability drops

• Act as the voice of Airbus towards all our customers around the world

• Act as the voice of the customer within Airbus and also among our Suppliers to demonstrate that a solution must be provided to customers

• Handling customers communications reflecting fleet issues resolution progress

• Represent Airbus in face-to-face customers meetings to address and manage in-service issues.

Your boarding pass:

• Aeronautic and/or Electrical engineering degree 

• Experience and/or knowledge on aircraft electrical systems (5 years minimum on the mentioned ATA chapters)

• Customer Support Engineer experience would be a plus

• Experience and knowledge on aircraft systems would be a plus

• Negotiation level in English (both oral and written)

• Good presentation skills (both oral and written)

• Good relationship with her/his team and all of its stakeholders

• Knowledge about airlines operations to better understand our customer’s needs.

• Availability working on staggered hours around 5-6 weeks a year and for business trips (1 to 4 a year)

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.  

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS SAS

Employment Type:

Permanent-------

Classe Emploi (France): Classe F12

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.