Application Support Engineer

Sword Services Greece is an IT Services and Software Solutions provider, delivering innovative solutions to European public Organizations and leading private companies. As our portfolio continues to expand, we are growing our international teams with professionals who want to contribute to large-scale digital transformation initiatives. We are currently looking for an Application & Support Engineer to join an international project for a worldwide Organization. The role focuses on supporting the reliable operation and day-to-day maintenance of enterprise business applications and related services, working closely with technical, business and cross-functional teams.

You will contribute to production operations, incident resolution, application monitoring, release activities and continuous improvement, with a strong focus on Java applications, relational databases, SQL and CI/CD environments. This is an opportunity to work in a complex international environment and support business-critical applications and services.

What you will do...

• Provide technical and user support for enterprise business applications and services.
• Monitor application performance, availability and operational alerts, identifying and addressing potential issues.
• Troubleshoot complex technical issues and provide 3rd-level application support when required.
• Manage and resolve incidents and service requests in line with established procedures and SLAs.
• Support problem and change management activities and contribute to the continuous improvement of production operations.
• Support software releases, updates and fixes, with a focus on CI/CD pipelines and deployment activities.
• Perform systems and data analysis, production checks, scheduled operational activities and reporting.
• Investigate, reproduce and document application defects and system issues, implementing data corrections, configuration updates and operational fixes where required.
• Validate implemented fixes and support testing activities related to application updates, bug fixes and new releases.
• Develop and maintain processes to automate and optimize operational activities and reduce manual workload.
• Prepare and maintain technical documentation, user guides, knowledge base articles and operational procedures.

Technical Skills required...

• Bachelor's degree in Engineering, Computer Science, Information Technology or a related field.
• 5+ years of professional experience supporting and managing production environments (focus on Java applications and relational databases).
• Strong knowledge of technical application support and production operations in enterprise environments.
• Good knowledge of SQL and data management.
• Strong understanding of CI/CD pipelines, particularly for deploying application updates and fixes.
• Experience with software development lifecycles and production release processes.
• Understanding of Incident Management, Problem Management, Change Management and Service Request processes.
• Good knowledge of XML processing.
• Good understanding of production procedures and data flows.
• Experience with application monitoring, operational alerts and troubleshooting.
• Excellent command of English.

Experience in the following will be considered an asset:

• Experience providing application support for services hosted on AWS.
• Experience with production environments supporting business-critical applications.
• Experience developing processes and automation to optimize operational workloads.
• Experience working with external service providers and technical vendors.
• Intermediate knowledge of French.

Behavioral Attributes...

• Strong analytical and problem-solving skills.
• Ability to work effectively under pressure in mission-critical environments.
• Excellent organizational and planning skills.
• Strong communication and stakeholder management abilities.
• Ability to coordinate multiple vendors and technical teams simultaneously.
• Strong sense of ownership, accountability, and attention to detail.
• Proactive mindset with a continuous improvement approach.
• Ability to work both independently and collaboratively within international teams.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and those are Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily Sword Services Greece Experience.

Please submit your CV in English. All applications will be treated as strictly confidential.

At Sword, we are dedicated to fostering a diverse and inclusive workplace, and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.