Sales and Implementation Engineer

InvGate Ciudad de México, Mexico

Software Development · 201-500 employees

Yesterday

Mid (2-5 yrs) Full-time Mexico

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About the role

The Sales and Implementation Engineer will support the sales process by delivering technical solutions, demos, and proofs of concept to prospects. They will also manage production implementations and act as a bridge between customers and the R&D team to resolve technical issues.

What they look for

Sales engineering Software implementation ITSM ITAM Technical demos Proof of concept RFI RFP Contract negotiation Customer relationship management Analytical thinking Communication skills Negotiation skills ITIL Bilingual

Requirements

Candidates should hold or be working towards a degree in Engineering or Computer Science and possess strong communication and negotiation skills. Previous experience in software implementation, specifically with ITSM or ITIL, and bilingual proficiency in English and Spanish are required.

Benefits

Professional development English classes Top-tier health insurance Free birthday day Extended PTO

Full description

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a bilingual Sales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.

Responsibilities:

Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.

Validating the solutions offered to prospects, from both a technical and project planning point of view.

Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.

Generating documents to make configuration easier including tips around implementation best practices.

Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.

Qualifications

Do not hesitate in applying if you:

Think analytically

Hold or are working towards a degree in Engineering or Computer Science

Have strong communication and negotiation skills

Enjoy working with clients, have good energy, and are empathetic

Have previous experience in software implementation, particularly ITSM or ITIL

Are bilingual in English and Spanish

Having previous experience using InvGate products is a big plus!

We offer real opportunities for professional development, fully covered English classes, top-tier health insurance, Free bithday day and extended PTO.

Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week.