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Softtek

.NET Application Support Engineer (Azure)

Softtek Mexico

IT Services and IT Consulting · 10,001+ employees

7 h ago
support-engineer Mid (2-5 yrs) Full-time Mexico
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About the role

Provide support for .NET applications by monitoring stability, performance, and availability. Investigate, diagnose, and resolve production incidents while performing root cause analysis.

What they look for

C# .NET Framework .NET Core ASP.NET MVC ASP.NET Web API Microsoft Azure Azure App Services Azure Monitor Application Insights Azure DevOps Git SQL Stored Procedures Microsoft Copilot ChatGPT Azure OpenAI

Requirements

Requires 3+ years of experience in application or production support within enterprise environments. Candidates must have strong technical proficiency in .NET, Azure, and SQL.

Full description

.NET Application Support Engineer (Azure)

Technical Requirements

  • 3+ years in Application Support, Production Support, or .NET Support roles within enterprise environments.
  • Strong experience supporting and maintaining applications developed with:C#, .NET Framework and/or .NET Core / .NET 6+, ASP.NET MVC, ASP.NET Web API. Ability to monitor applications, analyze logs, identify issues, and participate in troubleshooting activities.
  • Azure (Required). Experience supporting and deploying applications on Microsoft Azure. Knowledge of Azure App Services, Azure Storage Accounts, Azure Monitor, Application Insights, Azure DevOps, Service Bus
  • Experience with Git version control.
  • SQL knowledge, including:Queries, Stored Procedures (SPs), Views, Joins, Application configuration and parameterization, Data analysis and validation
  • Basic knowledge or hands-on experience with AI tools such as: Microsoft Copilot, ChatGPT, Azure OpenAI

Nice to Have

  • Experience with incident management platforms such as: ServiceNow, Jira.

Language Requirements

  • Advanced English (mandatory).

Responsibilities

  • Provide support for applications developed in .NET.
  • Monitor the stability, performance, and availability of business-critical applications.
  • Investigate, diagnose, and resolve production incidents.
  • Perform Root Cause Analysis (RCA) and recommend preventive actions.
  • Participate in troubleshooting and problem resolution activities.

Location:

Mexico: Hybrid work arrangement. Offices in Guadalajara, Mexico City (CDMX), Monterrey, Aguascalientes, Ensenada, or Mérida.

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