Senior QA Infrastructure Engineer – Workspace VDI

Key Responsibilities

VDI Image & Workspace QA

• Own functional, regression, integration, compatibility, and release validation of Windows enterprise VDI images.
• Validate Windows updates, security patches, configuration changes, Group Policies, agents, middleware, and enterprise applications.
• Perform gold/master image validation before production rollout.
• Validate VDI provisioning, user logon/logoff, profile loading, application launch, desktop usability, reboot, and session behavior.
• Develop reusable regression suites and release-readiness checklists for VDI image releases.
• Identify VDI/image-related defects and collaborate with engineering teams on root-cause analysis and remediation.

Citrix VDI Testing

• Perform end-to-end testing of Citrix Virtual Apps and Desktops environments.
• Validate Citrix connectivity, desktop/application enumeration, session launch, reconnect, disconnect, logoff, and recovery scenarios.
• Validate functionality across different user personas, VDI configurations, infrastructure changes, and application combinations.
• Troubleshoot issues across endpoints, Windows images, Citrix components, user profiles, applications, networks, and supporting infrastructure.
• Validate resiliency and user experience following infrastructure or image changes.

Automation & PowerShell

• Design and develop automated validation for VDI image and infrastructure testing.
• Use PowerShell extensively for test automation, system validation, configuration verification, log collection, and troubleshooting.
• Automate pre-release and post-deployment health checks.
• Develop reusable automation for:• Application launch validation
• Windows service/process validation
• Registry and configuration checks
• Software/version verification
• VDI image health validation
• Citrix-related health checks
• Log collection and analysis

• Support integration of automated QA validation into release pipelines where applicable.

AI-Assisted QA & Automation

• Utilize AI and Copilot-based tools to accelerate test development, automation, troubleshooting, and engineering productivity.
• Apply AI-assisted development to PowerShell and other QA automation.
• Use AI tools to support:• Test scenario generation
• Automation script development
• Failure-pattern identification
• Defect investigation
• Root-cause analysis

• Identify opportunities to use AI to reduce repetitive manual testing and improve regression coverage.

Defect Management & Release Governance

• Document defects with clear reproduction steps and supporting technical evidence.
• Assess production risks associated with Windows image and infrastructure changes.
• Provide evidence-based QA release-readiness and go/no-go recommendations.
• Continuously improve automation coverage, testing efficiency, and release quality.

Required Skills

• Strong experience in Infrastructure QA, Workspace, EUC, VDI, or Windows platform testing.
• Hands-on experience testing Windows 10/11 enterprise and VDI images.
• Strong knowledge of Citrix Virtual Apps and Desktops.
• Strong PowerShell scripting and automation skills.
• Experience with functional, regression, integration, compatibility, and infrastructure testing.
• Strong troubleshooting knowledge across:• Windows Event Logs
• Windows Registry
• Services and processes
• Active Directory
• Group Policy
• DNS/networking
• Certificates
• User profiles
• Authentication

• Strong analytical, troubleshooting, and root-cause-analysis capabilities.

Preferred Skills

• Experience validating Microsoft 365 applications in enterprise VDI environments.
• Understanding of enterprise user-profile management technologies.
• Knowledge of GitHub Copilot, or other GenAI/AI engineering tools.
• Exposure to VDI performance, reliability, scalability, and end-user-experience testing.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.