CRM Test Manager – Salesforce

This is a remote position.

Role Overview

We are looking for an experienced Salesforce CRM Test Manager to lead end-to-end quality assurance and testing activities across large-scale CRM implementation and transformation programmes.

The ideal candidate will have strong hands-on experience with Salesforce CRM testing, system integrations, data migration, reporting, SIT, UAT, regression testing, and defect management. This role requires someone who can define the overall testing strategy, coordinate multiple testing teams, work closely with business stakeholders, and provide confidence in release and go-live readiness.

Key Responsibilities

• Define and own the overall test strategy, test plan, test approach, and release quality framework.

• Lead end-to-end testing across Salesforce CRM applications, integrations, data migration, reporting, and business processes.

• Plan and coordinate SIT, UAT, regression, integration, functional, and end-to-end testing.

• Manage test preparation, execution, defect tracking, reporting, and closure.

• Coordinate Test Analysts and QA resources across multiple workstreams.

• Work closely with Salesforce functional and technical teams to validate CRM solutions.

• Collaborate with Microsoft Fabric, Azure, Data, Integration, and Reporting teams.

• Validate interfaces and integrations between Salesforce and downstream/upstream applications.

• Ensure migrated data is complete, accurate, and reconciled.

• Lead defect triage meetings and ensure defects are prioritized and resolved within agreed timelines.

• Provide testing progress, quality metrics, risks, and release-readiness reports to stakeholders.

• Coordinate business users during UAT and support UAT sign-off.

• Define entry and exit criteria for different testing phases.

• Support production deployment validation and post-release verification.

• Drive continuous improvements in QA processes, automation, and testing standards.

• Ensure adequate test coverage and provide confidence for business go-live.

Requirements

Required Skills

Salesforce CRM, Salesforce Testing, CRM Testing, Test Management, Test Strategy, Test Planning, SIT, UAT, Regression Testing, Integration Testing, End-to-End Testing, Functional Testing, Data Migration Testing, Data Validation, API Testing, Defect Management, Test Execution, Test Reporting, Release Testing, Jira, Azure, Microsoft Fabric, Data Integration, Stakeholder Management, Test Leadership, Quality Assurance, Agile, Scrum

Good-to-Have Skills

• Salesforce certification or strong Salesforce platform knowledge

• Microsoft Azure

• Microsoft Fabric

• API testing using Postman

• SQL

• Test automation exposure

• Data reconciliation

• Power BI/reporting validation

• Experience with large CRM transformation programmes