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IT Support Engineer

HAP People & Capabilities New Cairo City, Cairo, Egypt

Oct 21
support-engineer Mid (2-5 yrs) Full-time Egypt
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About the role

The IT Support Engineer will provide first-line technical support and manage IT infrastructure for new project mobilizations. They are also responsible for installing and maintaining security systems such as CCTV and access control, while coordinating with external vendors.

What they look for

IT Support Network Infrastructure Wi-Fi Configuration Structured Cabling CCTV Installation NVR Configuration Access Control Systems Windows Server Active Directory Troubleshooting Technical Documentation Asset Management CCNA MCSA Communication Coordination

Requirements

Candidates must hold a Bachelor's degree in IT or a related field and possess at least two years of relevant experience. Mandatory technical requirements include CCNA knowledge, proficiency in Windows Server and Active Directory, and a valid driving license.

Full description

IT Support Engineer Experience: Minimum 2 years Job Responsibilities Handle first-line IT support through the company's ticketing system and resolve user issues within agreed SLAs. Provide on-site IT support across offices, showrooms, and project sites. Support IT infrastructure design and implementation for new project mobilization, including networks, Wi-Fi, and structured cabling. Install, configure, and troubleshoot CCTV systems, NVRs, and access control systems. Coordinate with contractors and vendors to ensure proper installation and implementation. Maintain IT asset records and technical documentation. Job Requirements Bachelor's degree in IT, Computer Science, or a related field. Minimum 2 years of experience in IT support and infrastructure. CCNA knowledge is mandatory, with good knowledge of Windows Server and Active Directory (MCSA level). Practical experience with CCTV, access control, networking, and IT hardware. Previous experience in real estate or construction is preferred. A valid driving license and access to a car are preferred. Strong troubleshooting, communication, and coordination skills. Willingness to travel regularly to project sites.

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