MuleSoft Support Engineer

Req ID: 370357

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MuleSoft Support Engineer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

• Job Description : MuleSoft Support Engineer (4–6 Years)

Position: MuleSoft Support Engineer

Experience: 4–6 Years

Location : India(Remote)

• Job Summary

We are seeking an experienced MuleSoft Support Engineer to provide Level 2 production support for enterprise integration platforms built on MuleSoft. The role involves incident triage, operational troubleshooting, API monitoring, message reprocessing, log analysis, and coordination with application and platform teams to ensure timely incident resolution.

The ideal candidate should have strong MuleSoft operational knowledge with exposure to messaging platforms and production support processes.

Key Responsibilities

• Provide L2 production support for MuleSoft APIs and integrations.

• Monitor production incidents and troubleshoot API failures.

• Perform application log analysis and identify probable root causes.

• Execute approved runbooks for recovery activities.

• Perform message validation and reprocessing for Azure Service Bus and RabbitMQ.

• Monitor and support scheduled integration jobs through JAMS.

• Perform health checks for MuleSoft applications and dependent integrations.

• Analyze API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.

• Coordinate with infrastructure, application, database, and middleware teams during incident resolution.

• Maintain accurate ServiceNow ticket updates throughout the incident lifecycle.

• Participate in shift handovers and operational reporting.

• Contribute to knowledge articles, SOPs, and runbooks.

• Participate in RCA discussions and identify recurring operational improvements.

Required Skills

Primary Skills

• MuleSoft Anypoint Platform

• Mule 4 Runtime

• REST APIs

• JSON/XML

• DataWeave (basic troubleshooting)

• ServiceNow

• Splunk or similar monitoring tools

Good to Have

• Azure Service Bus

• RabbitMQ

• JAMS Scheduler

• Azure Data Factory (basic operational knowledge)

• APIM exposure

• SFTP/File integrations

• SQL basics

Technical Competencies

• API troubleshooting

• Production incident management

• Log analysis

• Queue monitoring

• Message reprocessing

• API authentication troubleshooting

• HTTP error analysis

• Performance monitoring

Soft Skills

• Strong analytical and troubleshooting skills

• Good communication skills

• Customer-facing attitude

• Ability to work under pressure

• Willingness to work in rotational shifts

• Team player

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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