ServiceNow Solutions Architect

ServiceNow Solutions Architect

Department: ServiceNow

Employment Type: Full Time

Location: Tysons, VA

Compensation: $165,000 - $180,000 / year

Description

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

As a ServiceNow Solutions Architect, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Key Responsibilities

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.

• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.

• Performs application maintenance to include performance monitoring and error identification and remediation.

• Manage key stakeholders both internally and externally.

• Manages ServiceNow instance security: user/group access, administration, access control lists.

• Initiate health scans and tracks the remediation of findings.

• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.

• Use good coding practices, to ensure reliable, durable code.

• Understand customer critical business issues, requirements, and outcomes

• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies

• Incorporate ServiceNow best practices and accelerators.

• Lead technical aspects of the ServiceNow implementation

• Provide technical guidance during workshops and assist in the creation and refinement of stories

• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices

• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes

• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.

• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.

• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs

• Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)

• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation

• Act as a mentor to support less experienced colleagues

• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.

• Contribute to the development of opportunities and provide input to grow our business

Skills, Knowledge and Expertise

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)

• Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.

• Minimum of 3+ years’ experience in system administration in particular in a service desk environment.

• Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules

• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.

• Experience with ServiceNow and applying ITIL standards.

• Hold a ServiceNow System Administrator certification and Implementation Specialist

• Experience with Data Migration

It would be great if you also had:

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow

• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision

• Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.

• Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.

• Good communication and interpersonal skills in a remote environment

• Experience working with software development team members.

• Other open sources technology experience preferred

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Disability and Life Insurance

• Parental Leave

• 401K

• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.