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Delivery Hero

Strategic Project Manager

Delivery Hero Kuala Lumpur, Kuala Lumpur, Malaysia

Technology, Information and Internet · 10,001+ employees

7 h ago
project-manager Senior (5-10 yrs) Full-time Malaysia
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About the role

The Strategic Project Manager will lead and coordinate end-to-end transformation projects within the CX and Service Operations Quick-Commerce Marketplace. They are responsible for managing project plans, timelines, and budgets while ensuring effective communication across cross-functional stakeholders.

What they look for

Project management Strategic planning Stakeholder management Cross-functional collaboration Risk management Resource allocation Communication skills Change management Time management Jira Trello Asana Process improvement Leadership Documentation

Requirements

The ideal candidate possesses a proven ability to execute complex projects from inception to completion with a results-driven approach. Strong communication skills and the ability to manage multiple priorities while building relationships with internal and external stakeholders are essential.

Full description

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

About the Role

We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization.

Key Responsibilities

  • Lead Quick Comm-related projects and initiatives end-to-end, from initiation through implementation.
  • Develop and manage project plans, timelines, and resource allocation.
  • Ensure project milestones are delivered on time, within scope, and within budget.
  • Proactively identify, escalate, and resolve project risks and issues.
  • Create and maintain clear, up-to-date project documentation.
  • Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle. 
  • Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.
  • Provide regular readouts and status updates to leadership and key stakeholders.  

Qualifications

  • Proven ability to plan, execute, and oversee projects from inception to completion.
  • Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope.
  • Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences.
  • Ensures messages are delivered effectively and fosters open communication to promote collaboration.
  • Able to create clear readouts, slides, and communication plans.
  • Demonstrates a results-driven approach.
  • Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly.
  • Skilled in identifying, managing, and building strong relationships with internal and external stakeholders.
  • Communicates effectively with stakeholders at all levels, ensuring alignment and addressing concerns to maintain buy-in and support throughout the project lifecycle.
  • Exceptional ability to manage multiple priorities, tasks, and projects simultaneously while maintaining attention to detail.
  • Demonstrates strong time management and adaptability to changing demands, ensuring deadlines are consistently met  

Nice to Have

  • Proficiency with project management software such as Jira, Trello, or Asana to plan, track, and report on project progress.
  • Understanding of change management principles and methodologies, with the ability to lead and support teams through transition.

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