Product Manager

At RACQ, we're committed to helping Queenslanders live confidently, move safely and thrive. As our Product Manager, you'll play a pivotal role in shaping the technology products and digital experiences that support our members, people and business. This is an opportunity to lead product strategy and innovation, turning member insights into meaningful outcomes while delivering sustainable value that aligns with RACQ's purpose and values. Drawing on a customer-first mindset, you'll guide product decisions that enhance member experiences, drive business outcomes and support RACQ's ongoing digital evolution.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role As a Product Manager, you will lead the vision, strategy and lifecycle management of key technology products, ensuring they deliver exceptional experiences for members and measurable value for the organisation. Working closely with business and technology stakeholders, you will champion a product-led approach, balancing member needs, business priorities and technical opportunities.

• Define and execute product vision, strategy and roadmaps aligned to RACQ's strategic objectives.
• Lead product discovery activities, including customer research, market analysis and business case development.
• Use member insights, data and performance metrics to identify opportunities and prioritise product improvements.
• Own the end-to-end product lifecycle from concept and prioritisation through to delivery, adoption and continuous improvement.
• Build strong relationships across business and technology teams to align priorities and deliver successful outcomes.
• Establish product governance practices and ensure investment decisions support strategic business goals.
• Lead and develop a high-performing team, fostering a culture of collaboration, innovation and accountability.
• Monitor product performance, communicate progress and champion evidence-based decision making to maximise value realisation.

About you

• Demonstrated experience leading the strategy, development and lifecycle management of digital, technology or business products within a complex organisation.
• Strong knowledge of contemporary product management practices, including customer-centric design, product discovery and value-based delivery.
• Proven ability to develop product visions and roadmaps that translate customer and business needs into successful outcomes.
• Experience using customer insights, research and analytics to drive product decisions and prioritisation.
• Exceptional stakeholder engagement, influencing and communication skills, with the ability to build alignment across diverse groups.
• Strong commercial, analytical and problem-solving capabilities, combined with experience working in agile product delivery environments.

Why join RACQ? RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one

Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.

• Exclusive employee discounts

Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.

• Wellbeing that goes beyond the basics

Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

• Flexibility that works for real life

Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both. Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily? Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

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