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GBST

Business Analyst Production Support

GBST Greater London, England, United Kingdom

IT Services and IT Consulting · 201-500 employees

2 d ago
business-analyst Mid (2-5 yrs) Full-time United Kingdom
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About the role

You will investigate and resolve production issues while gathering and documenting business requirements for the Composer platform. Additionally, you will manage critical incidents and ensure all deliverables align with client service level agreements.

What they look for

Business analysis Production support Requirements gathering Functional specification writing Impact analysis Stakeholder management Problem-solving Communication skills Wealth management Pensions Investment platforms Critical incident management SLA management Software development lifecycle

Requirements

Candidates must have experience as a Business Analyst within the financial services or wealth management sector. Strong functional specification writing skills and knowledge of UK wealth products like pensions and ISAs are required.

Benefits

Flexible/hybrid working arrangement Instant savings and discounts Private health insurance Dental cover Optical cover Non-contributory pension scheme Salary sacrifice schemes Car scheme Cycle to work scheme Additional pension contributions Additional GBST & U day off Employee assistance program LinkedIn learning

Full description

Join GBST and help support some of the UK's leading wealth management and platform businesses. As a Business Analyst, you'll work closely with clients, development teams, and internal stakeholders to investigate production issues, analyse business requirements, and deliver solutions across our Composer platform.

You'll be responsible for gathering and documenting requirements, conducting impact assessments, prioritising and resolving client-raised issues, and translating business needs into detailed functional designs. You'll also play a key role in supporting legislative and regulatory changes affecting the UK wealth and pensions market. Additional responsibilities will also include:

  • Investigate, classify, and prioritise issues assigned and completed in accordance with client’s SLA
  • Write review Detailed Requirements submitted by clients in production
  • Manage the critical incident process in accordance with the Critical Incident Management procedures ensuring that the correct resources are engaged and updated through to resolution

What we're looking for:

  • Experience as a Business Analyst within wealth management, platforms, pensions, wrap, or financial services.
  • Strong requirements gathering, analysis, and functional specification writing skills.
  • Knowledge of UK wealth products, including pensions, ISAs, wraps, and investment platforms.
  • Proven ability to investigate issues, perform impact analysis, and deliver quality outcomes within agreed SLAs.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Experience working with software development and production support teams.

GBST & U benefits

  • 2 days flexible/hybrid working arrangement
  • Instant savings and discounts on major retailers across the country
  • Private Health Insurance including Dental and Optical Cover
  • Non-contributory Pension Scheme
  • Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
  • Additional GBST & U day off every year
  • Employee Assistance Program (EAP)
  • LinkedIn Learning

If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future

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