Product Experience Analyst
Homey · Colombo, Western Province, Sri Lanka
Internet Publishing · 2-10 employees
About the role
The role involves analyzing user interactions and product data to identify friction points and usability issues within the conveyancing platform. The analyst will translate these findings into actionable recommendations for the Product and Design teams while maintaining direct feedback loops with clients.
What they look for
Requirements
Candidates need at least 1 year of experience in UX or product analysis and proficiency with tools like Figma and various analytics platforms. Strong communication skills are essential for engaging with clients and presenting insights to stakeholders.
Benefits
Full description
The Product Experience Analyst helps Homey understand and improve how clients, panel firms, and homebuyers experience our conveyancing platform. The role combines UI/UX analysis with direct client interaction — reviewing product usage, gathering feedback, identifying friction points, and translating findings into clear, actionable recommendations for the Product and Design teams. This is a client-facing role that also requires a strong eye for usability and interface design.
KEY RESPONSIBILITIES
Product Experience Analysis
- Analyse how users interact with Homey's platform to identify usability issues, drop-off points, and friction in key workflows
- Review product analytics, session recordings, and usage data to surface patterns in user behaviour
- Translate qualitative and quantitative findings into clear insights and improvement recommendations
- Maintain a prioritised backlog of experience issues in collaboration with Product and Design
UI/UX Input & Collaboration
- Review interface designs and prototypes, providing UX feedback ahead of release
- Support the Design team with wireframes, user flows, or annotated mockups to illustrate proposed improvements
- Conduct usability reviews and heuristic evaluations of existing and new product features
- Help ensure consistency of user experience across web and any client-facing touchpoints
Client-Facing Engagement
- Act as a direct point of contact for panel law firms, estate agents, and homebuyers on product experience matters
- Conduct client interviews, walkthroughs, and feedback sessions to understand pain points and expectations
- Present findings and proposed improvements to clients in a clear, professional, and reassuring manner
- Build strong working relationships with key client stakeholders to support ongoing product feedback loops
Cross-Functional Collaboration
- Work closely with Product Managers to feed client and usability insights into the product roadmap
- Partner with Engineering to validate that shipped features resolve the intended experience issues
- Collaborate with Customer Success and Support teams to identify recurring experience-related concerns
- Share client and usability insights with wider teams through regular reporting
Continuous Improvement
- Keep up to date with UX best practice, accessibility standards, and PropTech industry trends
- Suggest and help implement improvements to how Homey gathers and acts on client feedback
- Contribute to a culture of user-centred thinking across the Product and Design teams
- 1+ years of experience in a UX, product analyst, product experience, or client-facing product role
- Strong understanding of UI/UX principles, usability heuristics, and user-centred design practices
- Comfortable analysing product usage data and translating it into actionable insights
- Excellent communication skills, with confidence presenting to and engaging directly with clients
- Experience with design/prototyping tools such as Figma, along with analytics tools (e.g. Google Analytics, Mixpanel, Hotjar)
- Strong stakeholder management skills, able to balance client needs with product and business priorities
- Highly organised, with the ability to manage multiple client relationships and feedback streams at once
NICE TO HAVE
- Experience in a PropTech, fintech, or professional services technology environment
- Familiarity with conducting usability testing and structured client research
- Basic understanding of front-end concepts to communicate effectively with Engineering
- Experience presenting UX or product insights to non-technical stakeholders
- Competitive Salary: Commensurate with experience. Paid in GBP with a UK contract.
- Opportunities for high-level professional development and organizational influence.
- Supportive work environment with a focus on work-life balance and employee well-being.
