Lead Infrastructure Engineer - Network Connectivity Services

Job Description

We're looking for a talented infrastructure engineer who thrives on solving complex challenges at scale. This is an opportunity to shape the future of our technology landscape while growing your career alongside some of the best minds in the industry.

As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platform Network Services team, you will play a critical role in designing, building, and optimizing the infrastructure platforms that support our global operations. You will drive technical strategy, mentor fellow engineers, and partner with cross-functional teams to deliver highly available, secure, and performant systems. Your expertise will directly influence how we scale our technology to meet evolving business demands.

The Network Connectivity Solution Engineer will be responsible for leading the requirements capture, tendering and design of network connectivity solutions across the Americas region. This role partners with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective network solutions that meet business requirements and engineering standards.

Job responsibilities

• Lead structured requirements capture with business and technology stakeholders; translate connectivity needs, constraints, and non-functional requirements (resilience, performance, compliance, operability) into well-defined solution requirements.
• Develop end-to-end connectivity designs aligned to approved architectural patterns and reference architectures, producing high-level and low-level designs, network diagrams, implementation constraints, and documented assumptions.
• Own the full tender and bid lifecycle for telecom connectivity solutions, including bid documentation, coordination of request-for-information/request-for-proposal activities with internal sourcing partners, technical and commercial evaluation, and formal documentation of vendor selection rationale.
• Embed resilience and operational risk controls into all designs, including path and carrier diversity, elimination of single points of failure, serviceability and monitoring requirements, and clearly defined demarcation and escalation models.
• Lead design reviews and architecture governance; manage design exceptions with documented risk acceptance and ensure decisions adhere to established engineering standards and controls.
• Design and implement scalable, resilient infrastructure architectures that support business-critical applications and services.
• Collaborate with telecom service providers, vendors, and internal engineering teams across the bid and design lifecycle to ensure solutions are technically sound, commercially viable, and deliverable within defined constraints.
• Manage supplier relationships and performance governance, holding providers accountable to service level agreements, driving service improvement plans, and conducting recurring quality and performance reviews.
• Support regional and global network strategy execution through process improvements and service optimization; serve as the telecom connectivity market expert for the Americas region (carrier landscape, emerging technologies, pricing trends, supplier capabilities), lead evaluation/adoption of new technologies, and mentor junior engineers.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Expertise in cloud platforms such as AWS, Azure, or GCP, including compute, storage, and networking services.
• Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular and satellite connectivity.
• Demonstrated expertise in the Americas telecom connectivity market, including in-depth knowledge of regional carrier ecosystems, infrastructure landscapes, and connectivity product offerings across key markets.
• Excellent communication and stakeholder management skills, with the ability to influence and build trust across business and technical domains.
• Solid organizational and time management skills, with the ability to manage multiple concurrent project across geographies.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Preferred qualifications, capabilities, and skills

• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
• Familiarity with cloud connectivity and hybrid architectures.
• Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator).
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Experience in financial services or other highly regulated industries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.