Project Manager- APM

Project Manager – Observability & Monitoring Transformation

Role Summary

We are seeking an experienced Project Manager – Observability & Monitoring Transformation to lead and drive enterprise-wide observability and monitoring initiatives, with a primary focus on the successful implementation and adoption of the Dynatrace SaaS platform and its integration with enterprise service management processes.

The successful candidate will be responsible for managing the end-to-end project lifecycle, coordinating cross-functional teams, overseeing delivery milestones, managing risks and dependencies, and ensuring alignment between business, technology, and operational objectives.

This role will collaborate closely with Infrastructure, Application, Network, Security, Cloud, Service Management, Architecture, and vendor partners to establish a unified observability framework that improves operational visibility, accelerates incident resolution, strengthens governance, and enhances service reliability across the organization.

Key Responsibilities

Project Leadership & Delivery Management

• Lead the planning, execution, monitoring, and delivery of observability and monitoring transformation initiatives.

• Develop and maintain project plans, roadmaps, milestones, budgets, resource allocation, and delivery schedules.

• Manage project scope, timelines, risks, dependencies, and change control processes.

• Coordinate activities across multiple technology and business teams to ensure successful implementation.

• Provide regular project status updates, dashboards, and executive reporting to senior stakeholders.

• Ensure project outcomes align with organizational objectives, operational priorities, and regulatory requirements.

Observability Program Management

• Drive the implementation and adoption of enterprise observability capabilities leveraging Dynatrace and related monitoring solutions.

• Establish observability strategy, standards, governance frameworks, and implementation roadmaps.

• Coordinate monitoring onboarding activities for applications, infrastructure, cloud platforms, databases, middleware, and network services.

• Ensure monitoring coverage, service visibility, and operational readiness across critical business services.

• Promote observability best practices and drive stakeholder adoption across technology teams.

Stakeholder & Vendor Management

• Act as the primary liaison between business stakeholders, technical teams, service management teams, and external vendors.

• Facilitate alignment between project objectives, technical requirements, and operational needs.

• Organize governance forums, steering committee meetings, project reviews, and status reporting sessions.

• Manage vendor engagements, deliverables, contracts, and service commitments where applicable.

• Foster effective communication and collaboration across regional and global teams.

ServiceNow Integration & Process Transformation

• Manage initiatives involving integration between Dynatrace and ServiceNow ITSM, Event Management, CMDB, and Service Mapping platforms.

• Coordinate implementation of automated incident management and event correlation processes.

• Ensure observability solutions align with ITSM processes, service management practices, and operational workflows.

• Drive process improvements focused on event management, incident reduction, service reliability, and operational efficiency.

• Support the development of governance standards for alert management, event handling, and escalation procedures.

Reporting, Governance & Executive Communication

• Establish project governance frameworks, success metrics, KPIs, and reporting mechanisms.

• Provide executive-level reporting on project health, delivery progress, risks, issues, and benefits realization.

• Develop business cases, investment justifications, and value realization reporting.

• Track program outcomes including service availability, incident reduction, monitoring adoption, and operational improvements.

• Ensure project documentation, governance artifacts, and decision records are maintained accurately.

Risk, Compliance & Audit Management

• Identify, manage, and mitigate project risks, dependencies, and delivery challenges.

• Ensure compliance with organizational policies, security standards, and regulatory requirements.

• Support audit reviews and maintain project evidence, controls documentation, and implementation records.

• Coordinate with risk, compliance, and security teams to ensure adherence to governance requirements.

• Drive remediation and corrective actions where required.

Change Management & Adoption

• Develop and execute organizational change management strategies supporting observability transformation initiatives.

• Coordinate training, knowledge transfer, and stakeholder engagement activities.

• Promote adoption of monitoring standards, operational processes, and service management practices.

• Support transition-to-operations activities and operational readiness reviews.

• Measure and report user adoption and business benefits realization.

Job Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Management, or a related discipline.

• Minimum 8+ years of IT industry experience.

• Minimum 5+ years of Project Management experience

delivering enterprise technology or infrastructure transformation programs.

• Proven experience managing large-scale monitoring, observability, infrastructure, cloud, or IT operations projects.

• Experience managing projects involving Dynatrace, ServiceNow, observability platforms, or enterprise monitoring solutions.

• Strong understanding of IT Operations, IT Service Management (ITSM), Incident Management, Event Management, and Service Reliability concepts.

• Demonstrated experience managing cross-functional teams, vendors, and stakeholders across multiple regions.

• Strong risk management, governance, budgeting, resource planning, and executive communication skills.

• Experience working within regulated industries, preferably banking or financial services.

• Excellent leadership, stakeholder management, presentation, and negotiation skills.