Strategic Onboarding and Implementation Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Strategic Large Project Manager, Implementation and Onboarding oversees complex telecom service projects involving Lit and Dark Fiber, Waves, Ethernet, and other high-value services, ensuring technical and contractual requirements are met.  This specific position will support Project Ascend, a strategic initiative to implement Enhanced Dark Fiber for key strategic as well as to improve network records and operational performance.

This position will manage cross-functional coordination, stakeholder relationships, and operational workflows while leveraging expertise in project management, data analysis, and telecom systems to drive smooth execution of large-scale initiatives. High proficiency in tools like Salesforce and MS Office, along with strong critical thinking and communication skills, are essential to succeed in this role.

Responsibilities

• Subject matter in Program and Process Management

• Competent in project management and critical thinking skills with a demonstrated ability to manage projects to stakeholder technical specifications and contract requirements

• Will need to be an effective internal stakeholder and customer management skills (verbal and written) including prioritization, collaboration, stakeholder analysis, and communication

• Need to demonstrate system and process knowledge in network and fiber services implementation

• Must execute project plans with dependencies, manage project milestones, meet performance metrics

• Will work at a Project, Market, and Product/Service level nationally

• Onboard, compile, and guide Ascend orders and records into ‘production’, and through completion, in partnership with Ascend Sr Technical Project Managers and OSP Project Managers.

• Manage large datasets including issuing and managing orders, reporting results, and ensuring stakeholders are consulted and well informed  

• Assist with analysis to support cross-functional review of initiatives and projects. 

• Embody the ‘Voice of the Customer’ and “Voice of the Business” feedback to stakeholders

• Develop & maintain bulk load templates and toolsets for Large Project onboarding

• Perform in a supporting role to oversee daily PM operational tasks working cross-functionally.

• Build, maintain, and report operational metrics for assigned project milestone management.  

Qualifications

• Bachelor’s degree in a related field required

• Minimum of five (5) years of experience in managing Telecom service projects

• Core competency with big data management, bulk loading, change management techniques

• Advanced experience with Salesforce

• Advanced command of MS Office suite, including Visio 

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

• Expert knowledge of Salesforce order staging, Billing processes and standards, provisioning plan concepts and tasking, Service Order Management workflow and process, and Fiber & Packet Engineering standards required 

• Familiarity with Outside Plant & Field Operations processes an asset 

• Project management and critical thinking skills; Excellent customer and stakeholder management skills (verbal and written) including risk analysis and conflict management/resolution

• Ability to influence teams to action that are not in a direct reporting relationship to the team

• Self driven and motivated to provide exceptional customer service

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Estimated base salary range: $77,100 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.