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MAINI LLC

Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC West Palm Beach, Florida, United States

IT Services and IT Consulting · 11-50 employees

3 d ago
support-engineer Mid (2-5 yrs) Temporary United States
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About the role

Provide Level 1 and Level 2 desktop support by diagnosing and resolving hardware, software, and peripheral issues. Coordinate with third-party vendors for specialized equipment and maintain accurate incident logs.

What they look for

Desktop Support Hardware Troubleshooting Software Troubleshooting Peripheral Support Vendor Coordination Ticketing Systems Hardware Installation Workstation Maintenance AV Equipment Support Technical Documentation Communication Skills

Requirements

Requires hands-on experience in corporate desktop support and proficiency with ticketing systems. Candidates must be detail-oriented and capable of using basic hand tools for on-site hardware maintenance.

Full description

Job Description

About the Role

We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.

Key Responsibilities

  • Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
  • Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
  • Provide proactive, timely status updates to stakeholders regarding incident progress and resolution.
  • Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
  • Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance.

Requirements & Qualifications

  • Hands-on experience in corporate desktop support (Level 1 / Level 2 environments).
  • Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
  • Demonstrated experience coordinating with third-party service providers and vendors.
  • Equipped with and capable of utilizing basic hand tools for on-site hardware setups.
  • Strong communication skills and detail-oriented record-keeping habits.

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