abra

Senior Project Manager

abra Haifa, Haifa District, Israel

Internet Marketplace Platforms · 2-10 employees

7 h ago
project-manager Senior (5-10 yrs) Full-time Israel
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About the role

Lead complex Digital and CRM projects from requirements definition through delivery and handover to support. Manage and mentor a team of project managers while serving as the primary point of contact for senior management and stakeholders.

What they look for

Project Management CRM Implementation Digital Project Management Team Leadership Stakeholder Management Budget Management Resource Management Agile Scrum Waterfall Microsoft Dynamics 365 Salesforce Jira Monday MS Project Cross-functional Team Leadership

Requirements

Requires at least 5 years of project management experience, including 2 years managing large-scale projects and direct people management. A bachelor's degree in industrial engineering, information systems, or a related field is required.

Full description

Join abra and lead complex Digital and CRM projects end-to-end, managing a talented team and delivering solutions that drive real business value for our customers!

Job Description

  • Lead complex Digital and CRM projects end-to-end, from requirements definition and planning through delivery, go-live and handover to ongoing support.
  • Manage, mentor and develop a team of project managers and professionals, including goal setting, professional guidance and performance follow-up.
  • Serve as the main point of contact for customers at management level, including steering committees and ongoing status reporting.
  • Translate business and operational requirements into project scope, work plans, and delivery milestones.
  • Manage project schedules, resources and budgets, ensuring delivery on time, within budget and high-quality standards.
  • Lead cross-functional teams, including development, QA, architecture and integration teams, as well as external vendors.
  • Oversee CRM implementations and digital initiatives across websites, portals, applications,, and customer-facing services.
  • Identify, manage and mitigate project risks, and handle escalations and scope changes.
  • Establish project management methodologies, standards,, and best practices within the department.
  • Drive continuous improvement in delivery processes and customer satisfaction.

Requirements

  • 5+ years of experience in project management, including at least 2 years of of managing large-scale, complex projects.
  • Proven experience managing Digital and/or CRM projects, including CRM implementations in enterprise organizations.
  • Proven experience in direct people management (must).
  • Experience managing customer relationships at senior management level.
  • Experience managing project budgets, resources, and multiple vendors.
  • Experience working with development teams, QA, and IT organizations.
  • Strong leadership skills, analytical thinking,, and a system-wide perspective.
  • Excellent communication, presentation,, and stakeholder management skills.
  • Ability to work in a dynamic, fast-paced environment and manage multiple projects simultaneously.
  • High level of English, both written and verbal.
  • Bachelor's degree in industrial engineering and management, Information Systems or related fields.

Advantage

  • PMP, PRINCE2 or equivalent project management certification.
  • Hands-on experience with CRM platforms such as Microsoft Dynamics 365 or Salesforce.
  • Experience working with Agile/Scrum alongside Waterfall methodologies.
  • Experience in a project-based, consulting or systems integration company.
  • Experience in public sector, infrastructure,, or highly regulated organizations.
  • Familiarity with project management tools such as Jira, Monday,, or MS Project.

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