Senior Project Manager
abra Haifa, Haifa District, Israel
Internet Marketplace Platforms · 2-10 employees
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About the role
Lead complex Digital and CRM projects from requirements definition through delivery and handover to support. Manage and mentor a team of project managers while serving as the primary point of contact for senior management and stakeholders.
What they look for
Requirements
Requires at least 5 years of project management experience, including 2 years managing large-scale projects and direct people management. A bachelor's degree in industrial engineering, information systems, or a related field is required.
Full description
Join abra and lead complex Digital and CRM projects end-to-end, managing a talented team and delivering solutions that drive real business value for our customers!
Job Description
- Lead complex Digital and CRM projects end-to-end, from requirements definition and planning through delivery, go-live and handover to ongoing support.
- Manage, mentor and develop a team of project managers and professionals, including goal setting, professional guidance and performance follow-up.
- Serve as the main point of contact for customers at management level, including steering committees and ongoing status reporting.
- Translate business and operational requirements into project scope, work plans, and delivery milestones.
- Manage project schedules, resources and budgets, ensuring delivery on time, within budget and high-quality standards.
- Lead cross-functional teams, including development, QA, architecture and integration teams, as well as external vendors.
- Oversee CRM implementations and digital initiatives across websites, portals, applications,, and customer-facing services.
- Identify, manage and mitigate project risks, and handle escalations and scope changes.
- Establish project management methodologies, standards,, and best practices within the department.
- Drive continuous improvement in delivery processes and customer satisfaction.
Requirements
- 5+ years of experience in project management, including at least 2 years of of managing large-scale, complex projects.
- Proven experience managing Digital and/or CRM projects, including CRM implementations in enterprise organizations.
- Proven experience in direct people management (must).
- Experience managing customer relationships at senior management level.
- Experience managing project budgets, resources, and multiple vendors.
- Experience working with development teams, QA, and IT organizations.
- Strong leadership skills, analytical thinking,, and a system-wide perspective.
- Excellent communication, presentation,, and stakeholder management skills.
- Ability to work in a dynamic, fast-paced environment and manage multiple projects simultaneously.
- High level of English, both written and verbal.
- Bachelor's degree in industrial engineering and management, Information Systems or related fields.
Advantage
- PMP, PRINCE2 or equivalent project management certification.
- Hands-on experience with CRM platforms such as Microsoft Dynamics 365 or Salesforce.
- Experience working with Agile/Scrum alongside Waterfall methodologies.
- Experience in a project-based, consulting or systems integration company.
- Experience in public sector, infrastructure,, or highly regulated organizations.
- Familiarity with project management tools such as Jira, Monday,, or MS Project.
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