System Administrator (GLPI & L2 Support)

We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.

Your responsibilities

• Ensure that IT services are structured, automated, measurable, and reliable

• Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI

• Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions

• Deliver professional and timely services in relation with all office IT-infrastructure

Your qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

• 5–7 years of relevant experience enterprise IT support preferably in GLPI administration

• Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)

• Proven experience in:

- Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms

- Asset Management and CMDB with accurate relationships and lifecycle tracking

- GLPI automation, scripting, and integrations

- Dashboards, reporting, service catalogs, and knowledge base

• Experience collaborating with L2 expert and infrastructure teams on:

- Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints

- Microsoft 365 (Exchange, Teams, SharePoint)

- Authentication, access, and security policies

• Linux environment (Intermediate):

- Linux servers and services

- Log analysis and service troubleshooting

- macOS workstation support basic

• Proficiency in PowerShell scripting for automation and task management

• Prefer working Shift-time (Support Group wide in Swiss timezone)

• Flexible shift with compensation to be discussed during the interview process

Nice to have

• Certifications Azure Administrator Associate or equivalent

• Excellent oral and written communication skills, with strong interpersonal and presentation abilities

• Ability to design efficient processes and work independently in a fast-paced environment

• Flexibility to adjust to changing requirements, schedules, and priorities

• Proven ability to mentor and provide technical guidance to team members

Why you’ll love working here

• Professional European-based company

• Attractive salary

• Performance bonus of up to 4 months‘ salary

• Opportunities for travel to Europe

• Hybrid home/office working model

• Flexible working time

• Structured training & development roadmap

• Good work-life balance

• Premium healthcare insurance

• Loyalty programs

• Well-being activities

• Annual company trips and team-building events

58 years of global history, 28 years of growth in Vietnam, 9 countries, 2200+ experts. Since 1998, our Vietnam team of engineers, business analysts, software architects, designers, and consultants have provided tailor-made and standardized solutions to support the digital transformation of customers in Switzerland. Our activity spans across multiple fields of leading-edge technologies.

Our offices are now in Switzerland (Pully (headquarters), Zurich, Geneva, Bern, Basel), France (Paris), UK (London), Spain (Madrid, Granada), Mauritius (Saint-Pierre), Italy (Palermo, Bolzano), and Vietnam (Ho Chi Minh City).

ELCA Vietnam is proud to be Great Place To Work Certified 3 years in a row!