Pre-Sales Engineer

Pre-Sales Solutions Engineer – Digital Signage & IPTV

Uniguest is seeking a Pre-Sales Solutions Engineer to join our growing team. In this role, you will work directly with end clients, resellers, sales, design, and technical teams to understand business and technical requirements and configure Uniguest platforms to meet each customer’s needs.

You will help conceptualize, design, and present technical solutions, translating customer requirements into solutions that demonstrate the future vision of strategic projects. This includes supporting product demonstrations and evaluations, developing initial solution models and UX/UI concepts, and helping customers understand how Uniguest technology will integrate within their environment.

In this remote position, you will collaborate with clients, product managers, developers, sales teams, and channel partners throughout the pre-sales process. The successful candidate will be able to clearly communicate complex technical concepts and develop and document solution architecture, including deployment requirements, networking considerations, APIs, interfaces, integrations, and connections to other platforms and applications.

Primary Responsibilities

• Identify and document business and stakeholder requirements for strategic projects, translating client needs into tailored solution designs, including required APIs, integrations, and interfaces.
• Partner with Commercial teams to position the Uniguest product portfolio and develop technical specifications and Statements of Work (SOWs) for proposals and agreements.
• Support Sales throughout the sales cycle by providing technical expertise that helps advance opportunities and improve project conversion.
• Collaborate with Professional Services to define and support integrations between Uniguest solutions and customer environments.
• Serve as a solution architect for client UX/UI and integration initiatives, developing technical diagrams and solution documentation as needed.
• Support RFP and RFI responses as a technical member of the bid team.
• Deliver in-depth product demonstrations, clearly communicating Uniguest capabilities, value, and technical differentiators to prospective customers.
• Support ad hoc UX/UI projects for existing customers.
• Assist with the training and certification of channel and reseller partners.
• Maintain strong knowledge of the functionality and technical architecture of the Uniguest product portfolio.
• Stay current on digital signage, IPTV, AV, hospitality, and broader technology trends, and effectively communicate how Uniguest uses modern technology to differentiate its solutions in the market.

Experience & Skills

• Visual design skills to create graphics/menus to match end-client expectations.
• Command of the core concepts of HTTP, authentication-mechanisms, formal data structures.
• Experience working with UI/UX implementation in HTML/CSS or other is a plus.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
• Attention to detail, plus analytical and problem-solving capabilities.
• Positive, service-oriented approach

Required Qualifications

• 3+ years of experience in a Pre-Sales, Sales Engineering, or Solutions Consultant role.
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• A background in working with web API integrations.
• Prior experience/knowledge of one or more of the big cloud providers (AWS, Azure, GCP).
• Travel 40%

What We Offer

• Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility).
• Employee Assistance Program (EAP): Support for personal and professional well-being.
• Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets.
• Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth.
• Employee Recognition Rewards Program: Acknowledging outstanding contributions.
• Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco.

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively.

Uniguest is committed to equal employment opportunity, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other protected basis. We strive to provide all people equal access to employment based on ability, performance, and qualifications.