Business Analyst
CAI · Mandaluyong, Metro Manila, Philippines
Professional Services · 5,001-10,000 employees
About the role
The Business Analyst will facilitate stakeholder alignment and define business scenarios for the Agentic AI Platform proof-of-concept. They are responsible for documenting requirements, evaluation criteria, and preparing executive-ready recommendations to support informed decision-making.
What they look for
Requirements
Candidates must hold a bachelor's degree and possess at least 8 years of experience in business analysis, particularly within digital transformation or emerging technology initiatives. Strong skills in stakeholder management, process documentation, and technical evaluation frameworks are essential for this role.
Full description
Business Analyst
Req number:
R8246
Employment type:
Full time
Worksite flexibility:
Hybrid
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Business Analyst, you will provide strategic business analysis, stakeholder engagement, documentation, and decision-support services for the Agentic AI Platform POC.
Job Description
We are looking for a Business Analyst who will help define and validate business scenarios, facilitate stakeholder alignment, document common evaluation criteria, consolidate evidence from both POCs, support comparison analysis, and prepare executive-ready recommendation materials to enable informed decision-making on the preferred Agentic AI implementation approach. This position will be full-time and hybrid in Mandaluyong City.
What You'll Do
- Strategic Initiative Support and Stakeholder Alignment
- Work with leadership teams, business sponsors, product owners, solution architects, AI engineering SMEs, platform SMEs, and governance stakeholders to clarify the objectives, scope, success criteria, and decision needs for the Agentic AI Platform POC
- Facilitate stakeholder workshops, interviews, and validation sessions to define the representative enterprise service scenario, common workflow steps, agent roles, handoff rules, governance controls, and business outcomes for both POC approaches
- Ensure the same business scenario, evaluation criteria, evidence requirements, and validation approach are applied consistently to the enter prise out-of-the-box solution POC and the custom-built Agentic AI solution POC
- Prepare clear meeting materials, decision logs, action trackers, briefings, and executive-ready updates to support alignment across business, IT, governance, and leadership stakeholders
- Business Analysis, Requirements, and evaluation Framework
- Elicit, analyze, validate, and document business requirements, process flows, use cases, user stories, assumptions, constraints, dependencies, and acceptance criteria for the selected enterprise service scenario
What You'll Need
Required:
- Bachelor’s degree in computer science, information technology, engineering, business management, public administration, or a related discipline
- At least 8 years of solid business analysis experience, preferably supporting strategic, enterprise-wide, digital transformation, automation, AI, or emerging technology initiatives
- Proven experience working with leadership teams, business sponsors, product owners, governance committees, and cross functional stakeholder groups
- Demonstrated experience facilitating workshops, stakeholder interviews, validation sessions, and decision-making discussions for complex initiatives
- Experience preparing business requirements, process flows, use cases, user stories, evaluation criteria, comparison matrices, decision papers, recommendation reports, and executive-ready presentation materials
- Experience supporting feasibility assessments, proof-of-concept initiatives, product evaluations, vendor/platform comparisons, or technology recommendation reports is highly desirable
- Experience in AI, automation, ServiceNow, Microsoft Power Platform, enterprise platforms, workflow management, or IT service management is an advantage
- Strong understanding of business analysis practices, requirements elicitation, process mapping, stakeholder analysis, documentation standards, traceability, and validation techniques
- Working knowledge of technology evaluation methods, including common evaluation criteria, success thresholds, business impact analysis, cost-benefit considerations, risk assessment, and decision-support documentation
- Familiarity with AI, generative AI, Agentic AI concepts, workflow orchestration, automation, integration, governance controls
- Responsible AI principles, auditability, and operational readiness considerations
- Understanding of SDLC, Agile delivery, quality assurance, testing coordination, acceptance criteria, and release readiness documentation
- Ability to translate technical findings from architects, developers, AI engineers, and platform SMEs into clear business implications for non-technical and leadership audiences
Physical Demands
- Ability to safely and successfully perform the essential job functions
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
