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Encora

Production Support Engineer – Connect & RAMP

Encora Modena, Emilia-Romagna, Italy

IT Services and IT Consulting · 5,001-10,000 employees

8 h ago
Remote support-engineer Senior (5-10 yrs) Full-time Italy
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About the role

Provide production support for US regional applications by monitoring infrastructure and ensuring SLA compliance. Troubleshoot issues using server logs and execute SQL queries to investigate data-related problems.

What they look for

Oracle DB SQL Linux Splunk Dynatrace Jenkins GitHub CI/CD ITIL Production Support Incident Management Problem Management Change Management Log Analysis Infrastructure Monitoring

Requirements

Requires 3–8 years of experience in production or application support with advanced knowledge of Oracle Database and SQL. Candidates must be proficient in Linux, monitoring tools like Splunk or Dynatrace, and ITIL processes.

Full description

Job Title: Production Support Engineer – Connect & RAMP

Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

Experience: 3–8 YOE.

Location: LATAM

Mode: Remote

We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.

Key Responsibilities

  • Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
  • Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
  • Troubleshoot production issues by analyzing server and application logs.
  • Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
  • Write and execute SQL queries for data investigation and troubleshooting.
  • Support application deployments using Jenkins and use GitHub for code review and debugging activities.
  • Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.
  • Configure monitoring alerts and dashboards and contribute to alert optimization.
  • Support the setup of tools and required infrastructure.

Required Skills & Qualifications

  • 3–8 years of relevant experience in Production Support or Application Support.
  • Advanced knowledge of Oracle Database.
  • Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
  • Experience working with Linux-based infrastructure and cloud services.
  • Strong monitoring, troubleshooting, and server log debugging skills.
  • Experience with monitoring tools such as Splunk and/or Dynatrace.
  • Experience creating alerts and dashboards and optimizing monitoring alerts.
  • Experience working with ITIL processes, including Incidents, Problems, and RFCs.
  • Experience with GitHub for code debugging and Jenkins for deployments.

Preferred Skills:

  • Experience supporting business-critical production applications.
  • Familiarity with CI/CD processes and deployment pipelines.
  • Experience in proactive application monitoring and incident prevention.

Posted On: 16-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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