Technical Support Engineer

About us 

We are EnduroSat! A fast-growing space scale-up at the forefront of satellite innovation, specializing in advanced software-flexible satellites for commercial, governmental, and scientific endeavors.

• This is more than a job, it’s a missionWe are making space universally accessible and redefining what's possible.

• We get things doneWe take ownership of what we do and we work hard to make a difference.

• We are fearlessTransparency is our only way forward. We dare to address and resolve issues head-on.

• We learn from our mistakesWe deliver, take informed risks, and evolve to achieve our goals. We compare with the best version of ourselves

What is the role?

As a Technical Support Engineer for Satellite Systems at EnduroSat, you will play a critical role in assisting satellite development teams and customers by diagnosing and troubleshooting issues, providing guidance, and ensuring best practices for working with our satellite systems. You will be the primary point of contact through email and chat, handling complex technical cases and collaborating closely with software, hardware, and mechanical engineers to resolve them. Additionally, you will oversee customer returns and repairs, ensuring timely resolution and clear communication with customers. 

Some of your daily tasks will include: 

• Assisting satellite development teams by diagnosing, troubleshooting, and resolving reported technical issues related to satellite systems
• Providing customer support through email, chat, and video conferences for complex issues or customer requests
• Collaborating with engineers across various disciplines to solve complex cases and provide the best solutions for our customers
• Managing the lifecycle of customer returns and repairs, coordinating with logistics and engineering teams, and ensuring regular updates to customers
• Reviewing customer-facing documentation, reporting inaccuracies, and contributing to the creation of knowledge base articles to improve support efficiency and knowledge sharing

What do we look for? 

• Keen interest in the Space industry
• Customer-first mentality – a business exists because of its customer base
• Working proficiency in English – both written and oral
• Attention to detail, desire to learn new skills and systems, ability to multitask and prioritize
• Diverse skillset encompassing hardware, software, and soft skills. A true jack of all trades

How to Stand Out: 

• Familiarity with Python and/or C programming languages – this is not a code-heavy role but an understanding of concepts and tools will allow you to excel during communication with engineering teams
• Experience with Zendesk Suite
• Familiarity with basic RF terminology and concepts
• Familiarity with basic electrical engineering terminology and concepts

Why EnduroSat? 

• Fast-paced and delivery-focused culture 

We work with well-defined quarterly based objectives, that allow us to fast-track the progression of our work and improve as we go 

• Tough engineering challenges & hard-core R&D 

You will be able to work on unique space technology and build next-gen innovations, while mentored by world-recognized space experts 

• Constant learning and progression 

Own your personal growth by navigating through our career progression framework and educational programs 

• Chance to join our space educational program 

Meet international space experts and improve your knowledge and skillset with our hands-on educational program 

At EnduroSat, we embrace diversity and strive to create an inclusive environment where everyone is treated with fairness and respect. We are committed to equal employment opportunities without discrimination against any employee or job applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity. Additionally, this position is suitable for people with disabilities in accordance with the People with Disabilities National Regulation Act, ensuring accessibility and accommodation in the workplace.