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GSB Solutions

L2 Desktop Support Engineer

GSB Solutions Sydney, Nova Scotia, Canada

Information Technology & Services · 201-500 employees

6 d ago
support-engineer Mid (2-5 yrs) Contractor Canada
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About the role

Provide hands-on technical support for end-user devices including laptops, desktops, printers, and mobile devices. Manage the device lifecycle through image installation, deployment, break-fix troubleshooting, and secure data disposal.

What they look for

Desktop Support Hardware Troubleshooting Laptop Repair Printer Maintenance Mobile Device Management Software Deployment Image Installation Break-fix Data Wiping Field Services Asset Management

Requirements

The role requires technical proficiency in hardware maintenance and software management for end-user computing environments. Candidates must be capable of performing on-site field services and managing hardware assets effectively.

Full description

The scope of EUS-Onsite Support Services includes hands & feet support of Laptops, desktops, Notebooks, Printers, MFDs, optional upgrade components (memory, batteries, etc.), Mobile Devices which includes Portable Network Devices; smart phones and tablets, EXXONMOBIL-approved software, and select services surrounding the management of the desk side device Lifecycle, including, but not limited to image installation, deployment, field services (break-fix basic troubleshooting only), and resource recovery, data wiping and soft disposal on a dispatch delivery model.  The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.

The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.

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