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XPT Software Australia Pty Ltd

Senior Contact Center Support Engineer

XPT Software Australia Pty Ltd Sydney, New South Wales, Australia

IT Services and IT Consulting · 51-200 employees

23 h ago
support-engineer Senior (5-10 yrs) Contractor Australia
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About the role

The engineer will be responsible for the configuration, maintenance, and support of Genesys Engage contact center infrastructure. They will manage CTI and contact center technologies to ensure optimal performance and system reliability.

What they look for

Genesys Engage Configuration Server Message Server Stat Server SIP Server T-Server URS Genesys Voice Platform Composer Pulse WDE CTI SIP VoIP PowerShell Python

Requirements

Candidates must have 4-8 years of experience with Genesys Engage components and strong knowledge of SIP/VoIP fundamentals. Proficiency in scripting languages and experience with contact center integrations are required.

Full description

Senior Contact Center Support Engineer (L2)

Genesys Engage Framework

Configuration Server, Message Server, Stat Server

SIP Server, T-Server, URS

Genesys Voice Platform (GVP)

Composer, Pulse, WDE

CTI and Contact Center Technologies

SIP/VoIP Fundamentals

Nice to Have Skills:

Outbound Contact Center (OCS)

Salesforce/CRM Integrations

REST APIs

Splunk, Grafana, Dynatrace/AppDynamics

AWS/Azure Cloud Knowledge

Verint/WFM Integration

Scripting (PowerShell, Python, Shell)

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