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Qargo

Business Analyst (Chicago)

Qargo Cook County, Illinois, United States

Software Development · 51-200 employees

9 h ago
business-analyst Mid (2-5 yrs) Full-time United States
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About the role

The Business Analyst will analyze customer workflows and translate them into optimal system configurations within the Qargo TMS. They will also act as a bridge between customers and technical teams to ensure project success and high customer satisfaction.

What they look for

Business analysis Workflow automation SaaS Logistics Transportation Excel SQL Data mapping System configuration Customer service Project management Technical aptitude Communication skills Process automation Stakeholder management

Requirements

Candidates should have a strong technical aptitude and a genuine interest in transportation, logistics, or workflow automation. Proficiency in Excel is required, while experience in SaaS, fintech, or accounting is considered a plus.

Benefits

Competitive salary package Flexible hours Hybrid working options

Full description

🚛 About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Business Analyst to join our team in Chicago.

If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you!

💼 About the Role

As a Business Analyst, you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork.

You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams.

Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation.

🔑 Key Responsibilities

  • Dive deep into the customer’s business to understand their workflows, goals, and constraints
  • Translate business requirements into optimal system configurations within the Qargo TMS
  • Support with data mappings and transformations, ensuring system integrations run smoothly
  • Collaborate with technical teams to ensure solutions meet both business and functional needs
  • Manage administrative and project tasks with precision and punctuality
  • Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction

✅ Skills & Experience

  • A genuine interest in transportation, logistics, or workflow automation
  • Background in SAAS, fintech, accounting, or operations is a plus
  • Strong technical aptitude and ability to navigate complex software systems
  • Proficient in Excel; basic scripting or SQL knowledge is a plus
  • Excellent communication skills and customer-oriented mindset
  • Adaptable, organised, and comfortable in a fast-paced scale-up environment

🤝 What We Offer

  • A competitive salary package with great benefits
  • A role with real ownership, responsibility, and measurable impact
  • The opportunity to grow and shape your career as Qargo scales across the USA
  • Flexible hours and hybrid working options
  • A collaborative, international, and mission-driven team

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