System Administrator

About the role

We are seeking a motivated Systems Administrator who is eager to utilize and develop his or her technological skills. In this role, the individual will support end-users, endpoints and systems, onboard new employees, implement new software and hardware, provide training and advice, and serve as a strong IT support resource. Our ideal candidate will be passionate about applying their skills to a technology-based business model that best facilitates smooth and efficient business operations.

What you'll do

• Maintain essential IT responsibilities, including operating systems, security tools, laptops, desktops, software, and other hardware.
• Diagnose and resolve problems quickly and communicate with a variety of users and teams.
• Perform systems administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring, ensuring system architecture components work together seamlessly.
• Maintain internal infrastructure requirements including laptop and desktop computers and security updates; support intranet, and configure various hardware and software applications including email, web, antivirus software, telecommunications, network routers, switches, firewalls, and load balancers, and file and printing services.
• Support and administer virtual machines and servers, such as Microsoft Hyper-V.
• Deploy company software, such as standard office software and business intelligence software, via automated methods.
• Support collaboration software, including GoToMeeting, Teams, etc.
• Support and administer Windows Cluster Failover technologies.
• Deploy new laptops and desktops using automated methods such as disk imaging and scripted deployments. Upgrade systems with new releases and scheduled laptop and desktop refreshes.
• Onboard new employees, including system deployment, account creation, and support to help new employees get up and running.
• Maintain and build technical documentation, manuals, and IT policies. Document break/fix incidents.
• Support end-users via e-mail, telephone, and GoToMeeting/Teams.
• Manage SSL certificates in the A10 load balancing network appliances.
• Maintain security through updates, patches, and proper permissions.
• Manage and deploy mobile training laptops and equipment.
• Read complex logging tools such as Papertrail and NewRelic.
• Be on call for support of Azure systems, email systems, web systems, and database systems.

Qualifications

• Proven work experience in IT.
• Experience with any/all of the following: Microsoft Windows, Microsoft Office, asset management (Intune), antivirus software, endpoint management software, and security software.
• Excellent communication and interpersonal skills, and strong attention to detail.
• Excellent problem-solving and troubleshooting skills.
• Motivated self-starter who is self-sufficient

Preferred Qualifications

The following qualifications are desirable but not required:

• Experience in scripting to automate routine tasks.
• Advanced degree in computer science, engineering, IT, information systems, or equivalent work experience.
• Relevant certifications, such as MCSE, Server+, or Network+.