Policy Business Analyst

Policy Business Analyst

Location: Westshore City Center | Tampa, FL

Make an Impact. Build Solutions. Do Good.

Are you a detail-oriented problem solver who enjoys bridging the gap between business needs and technology? Join our team as a Policy Business Analyst and help drive meaningful solutions that support our business, our customers, and our communities.

At Heritage, we believe great work goes beyond business results. We’re committed to doing social good, giving back, and making a positive difference. If you’re looking for an opportunity to put your analytical skills to work while being part of an organization that values both people and purpose, we’d love to hear from you!

Enjoy working in a convenient Westshore City Center location while benefiting from an excellent compensation and benefits package and the opportunity to make a meaningful contribution.

What You’ll Do

As a Policy Business Analyst, you’ll collaborate with stakeholders across the organization to translate business needs into effective technology solutions. You’ll play an important role in gathering requirements, analyzing systems, supporting testing, configuring system functionality, and ensuring successful implementation of changes.

You’ll also build strong relationships with the Policy Management team and cross-functional partners, helping ensure our systems and processes support business objectives and deliver value to our customers.

Responsibilities & Essential Duties

• Elicit, analyze, and document detailed business requirements for systems used to administer policies in accordance with established rules, configurations, and guidelines.
• Create, maintain, and update documentation related to system functionality and business processes.
• Partner with Quality Analysts to develop and execute test cases, ensuring system changes meet business requirements.
• Perform systems analysis and testing to identify, troubleshoot, and resolve application issues.
• Coordinate system changes and communicate updates, functionality, and demonstrations to internal departments, including Policy Administration, Customer Service, and Finance, as well as external customers.
• Configure system changes through user interface (UI)-based tools and verify that changes are implemented accurately.
• Collaborate with Developers and other cross-functional teams to support seamless integration, functionality, and delivery of system enhancements.
• Respond to questions from Developers and Quality Analysts, clarify requirements, and help resolve issues throughout the development and testing process.
• Manage project priorities and maintain effective communication with stakeholders to support timely, successful outcomes.

What You Bring

• Strong knowledge of the policy administration life cycle, policy processing, and related systems.
• Excellent analytical, critical-thinking, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to translate business needs into clear requirements and documentation.
• Experience with systems analysis and software testing.
• Ability to manage multiple projects, competing priorities, and deadlines.
• Experience configuring system changes and validating successful implementation.
• A collaborative mindset and the ability to build productive relationships across business and technical teams.

Preferred Skills & Experience

• Experience with policy management systems such as Guidewire, Duck Creek, Majesco, or similar platforms.
• Knowledge of insurance industry practices, processes, and regulations.
• Familiarity with ticketing, testing, and project management tools such as JIRA, ServiceNow, and HP ALM.

Why Heritage?

At Heritage, your work can make a difference beyond the day-to-day. We believe in doing good business while doing good for others, and we’re proud to support giving back and making a positive impact in the communities we serve.

We offer excellent compensation and benefits, a collaborative work environment, and the opportunity to contribute your skills to solutions that matter.

If you’re ready to bring your analytical expertise, curiosity, and collaborative spirit to a team that values both results and purpose, we encourage you to apply!

Learn more about us: www.heritagepci.com

Equal Opportunity Employer (EOE): Heritage is an Equal Opportunity Employer and considers all qualified applicants without regard to legally protected status.