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Engineering Manager, Agents

True Talent Solutions Partners New York, New York, United States · $300K–$360K/yr

Yesterday
engineering-manager Senior (5-10 yrs) Full-time Visa sponsorship United States
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About the role

Lead and grow a team of engineers to build and deploy AI agents for complex customer support interactions. Collaborate with product, design, and research teams to define technical strategy and ensure high-quality delivery.

What they look for

Engineering management AI agents Python TypeScript Asynchronous programming Distributed systems Customer support LLM applications Agentic workflows Multimodal models Technical strategy Mentorship System architecture Product development Communication

Requirements

Requires at least 5 years of software engineering experience with at least 1 year in a leadership or management role. Proficiency in Python and TypeScript, along with experience in building complex distributed systems or customer-facing products, is essential.

Benefits

Visa sponsorship

Full description

About the Role

Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.

What You'll Do

  • Lead and grow a team of engineers building AI agents for complex customer interactions.
  • Partner with enterprise customers to understand operational challenges and develop scalable solutions.
  • Guide agent deployments from initial implementation through ongoing iteration and optimization.
  • Work with product, design, and research to identify common customer needs and inform platform development.
  • Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.
  • Mentor engineers through technical guidance, feedback, and career development.

What We're Looking For

  • At least 5 years of software engineering experience, including at least 1 year managing or leading engineers.
  • Experience as a backend or product engineer, building customer-facing products or complex distributed systems.
  • Proficiency in Python, with production experience using TypeScript and asynchronous programming.
  • Comfort investigating system failures across complex technology stacks.
  • Strong communication skills and experience working directly with enterprise customers.
  • Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & Benefits

Base salary is $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.

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