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L3Harris Technologies

Associate, IT Business Analyst

L3Harris Technologies Melbourne, Victoria, Australia

Defense and Space Manufacturing · 10,001+ employees

Yesterday
business-analyst Junior (0-2 yrs) Full-time Australia
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About the role

The Associate IT Business Analyst will support teams in capturing requirements, managing service performance, and developing operational documentation. They will also analyze performance metrics and ticket data to improve overall service delivery across business areas.

What they look for

Business Analysis Service Management Performance Metrics Technical Documentation Networking Windows NT Security Project Management Communication Customer Service Presentation Skills Problem Solving Data Analysis Requirements Gathering Collaboration

Requirements

Applicants must be pursuing or have recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field. Candidates should possess strong technical knowledge of IT operational domains and excellent communication skills.

Full description

Job Title: Associate, IT Business Analyst

Job Schedule: 9/80

Job Code: 43308

Job Location: Melbourne, FL

Job Summary:

Develop broad Business Analyst skills across multiple business areas; including, Business Development, Business Program Management and Execution, and Corporate Facilities and Real Estate Management.Support teams in capture of requirements and business benefit for enhancements and projects.Support teams in service management for all Enterprise Business Solutions applications. Duties include developing, executing, and reporting both weekly and monthly performance metrics, ticket analysis, license utilization, and overall service performance.Aid in developing standard operations and documentation standards across Enterprise Business Solutions. Serve critical role in execution of goal. Through this process, develop deeper understand of all teams and business areas to become more proficient as a business analyst.

Job Description:

  • Strong technical skills including understanding Key Information Technologies and how they are utilized. Will help oversee teams that perform these functions.
  • Strong communications skills and comfort with giving presentation
  • Excellent interpersonal, written, and oral communication skills
  • Strong customer service orientation
  • Self-starter and must be able to handle multiple tasks and shifting priorities
  • Strong understanding of IT Operational domains; such as, Networking, Windows NT, and Security

Qualifications:

  • To be eligible, applicants must be pursuing a Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

Preferred Skills:

  • Excellent interpersonal, written, and oral communication skills
  • Ability to engage and work with a wide range of customers (individual contributors to senior executives).
  • Self-starter with ability to handle multiple tasks and shifting priorities
  • Strong understanding of IT Operational domains; such as, Networking, Windows NT, and Security
  • Work well in a collaborative team environment
  • Ability to lead and manage large projects
  • Proactively investigates problems to establish root cause
  • Ability to solve complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly
  • Promotes the mission and shared values of the company

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